Tahj Sanders-Jackson
Milpitas,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Product Flow Specialist
Best Buy Inc
07.2022 - Current
- Handled day-to-day shipping and receiving overseeing more than 20+ packages per day.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Developed and implemented strategies to improve team productivity and efficiency.
Customer Service Associate
Urban Outfitters, Inc.
10.2019 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
Customer Service Associate
Luckys Stores
08.2018 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers to their cars if they couldn't handle the load themselves
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - Business Administration
West Valley College
Saratoga, CA06.2024
High School Diploma -
Silver Creek High School
San Jose, CA05.2019
Skills
- Telephone Reception
- Reading Comprehension
- Quality Assurance
- Verbal Communication
- Product Knowledge
- Customer Service
- Cultural Awareness
- Negotiation
- Safe Work Practices
- Client Satisfaction
Timeline
Product Flow Specialist
Best Buy Inc
07.2022 - Current
Customer Service Associate
Urban Outfitters, Inc.
10.2019 - 12.2019
Customer Service Associate
Luckys Stores
08.2018 - 10.2018
No Degree - Business Administration
West Valley College
High School Diploma -
Silver Creek High School
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