Tahj Trotter
Pittsburg,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
TSA Agent
Covenant Aviation Security, TSA
San Francisco, CA
03.2024 - 08.2024
- Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
- Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
- Assessed travel documents for accuracy and validity before allowing entry into the country.
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Provided customer service assistance to passengers needing special attention or help navigating the airport.
- Assisted in training newly hired agents on proper screening procedures.
- Utilized metal detectors and pat-down techniques when necessary during security checks.
- Inspected cargo shipments for prohibited items prior to loading onto aircrafts.
- Collaborated with other law enforcement agencies in investigations related to aviation security.
- Investigated suspicious activity and reported findings to the appropriate authorities.
- Alerted supervisors immediately when any suspicious persons or activities were observed.
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
Medical Support Assistant
Veterans Health Administration
Martinez
01.2023 - 03.2024
- Scheduled appointments and maintained patient records.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Helped physicians examine and treat patients, handing them instruments and materials, and performing tasks such as giving injections and removing sutures.
- Cleaned and sterilized instruments, and disposed of contaminated supplies.
- Greeted and logged in patients arriving at the office and clinic.
- Prepared treatment rooms for patient examinations, kept rooms neat and clean.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared and administered medications as directed by the physician.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.
Server Support
Puesto
Concord
03.2022 - 11.2022
- Greeted guests and seated them at tables or in waiting areas.
- Provided guests with menus.
- Assigned patrons to tables suitable for their needs and according to rotation, so that servers receive an appropriate number of seatings.
- Answered telephone calls, responded to inquiries, or transferred calls.
- Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Spoke with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Inspected dining and serving areas to ensure cleanliness and proper setup.
- Received and recorded patrons' dining reservations.
- Took and prepared to-go orders.
- Inspected restrooms for cleanliness and availability of supplies, and cleaned restrooms when necessary.
- Planned parties, other special events, and services.
RAMP AGENT
GAT Airline Ground Support
San Francisco
08.2021 - 01.2022
- Direct or participate in cargo loading to ensure completeness of load and even distribution of weight
- Notify consignees, passengers, or customers of the arrival of freight or baggage and arrange for delivery
- Prepare manifests showing baggage, mail, and freight weights, and the number of passengers on airplanes, and transmit data to destinations
- Enter shipping information into a computer by hand or by a hand-held scanner that reads barcodes on goods.
RECEPTIONIST
Sutter Delta Medical Center
Antioch
04.2021 - 07.2021
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations
- Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Received and routed messages or documents, such as laboratory results, to appropriate staff
- Maintained medical records, technical library, or correspondence files
- Arranged hospital admissions for patients.
SECURITY GUARD
Golden Bay Security Services
Vallejo
09.2020 - 03.2021
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Warned persons of rule infractions or violations and apprehended or evicted violators from premises, using force when necessary.
WAREHOUSE ASSOCIATE
Amazon
Richmond
08.2018 - 08.2020
- Received and counted stock items and recorded data manually or using a computer
- Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Provided assistance or direction to other stockroom, warehouse, or storage yard workers
- Examined and inspected stock items for wear or defects, reporting any damage to supervisors
- Issued or distributed materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
Education
Music Education
Los Medanos College
Pittsburg, CASkills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Medical Terminology Knowledge
- Attention to detail
- Problem-Solving
- Self Directed
- Enthusiastic
- Dedicated
- Reliable
- Integrity and Honesty
- Behavioral analysis
- Team Development
- Customer relations skills
- Threat Assessment
- Policy Enforcement
References
- Jessica Mccrary, Site Manager Health Aid Supervisor, (925) 372-2255, Jessica.McCrary@va.gov
- Keanna Porter, Lead Medical Support Assistant Mentor, (925) 372-2735, Keanna.Porter@va.gov
- Ronald Pierce, Patient Advocate Colleague, (925) 372-2883, ronald.pierce@va.gov
Accomplishments
- Math Olympics First Place
Timeline
TSA Agent
Covenant Aviation Security, TSA
03.2024 - 08.2024
Medical Support Assistant
Veterans Health Administration
01.2023 - 03.2024
Server Support
Puesto
03.2022 - 11.2022
RAMP AGENT
GAT Airline Ground Support
08.2021 - 01.2022
RECEPTIONIST
Sutter Delta Medical Center
04.2021 - 07.2021
SECURITY GUARD
Golden Bay Security Services
09.2020 - 03.2021
WAREHOUSE ASSOCIATE
Amazon
08.2018 - 08.2020
Music Education
Los Medanos College
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