TAHJA BALENTINE
McKinney,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Kwik Kar Lube And Tune. Skilled in staff supervision and problem-solving, adept at fostering team collaboration and improving service quality. Achieved significant reductions in cash discrepancies, demonstrating strong money handling and decision-making abilities.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Kwik Kar Lube And Tune
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Shift Leader
Wing Stop
09.2021 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Phlebotomist
Octapharma Plasma Center
11.2018 - 11.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Monitored patients for reactions and verified sample quality.
Call Center Associate
JCPenny
11.2017 - 12.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Supported successful sales campaigns by promoting special offers during relevant customer interactions.
- Contributed to team success, consistently meeting or exceeding individual call quality metrics.
- Managed high-volume inbound calls, maintaining composure and professionalism under pressure.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Administrator
Alliance HealthCare Services
12.2016 - 09.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Gathered, organized and input information into digital database.
Cashier
Arby's
02.2016 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Estrella High School
Avondale, AZ05.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Retail Operations
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Time Management
- Multitasking Abilities
- Problem-Solving
- Scheduling and Coordinating
- Work Planning and Prioritization
- Professional and Courteous
- Team building
- MS Office
Timeline
Assistant Manager
Kwik Kar Lube And Tune
09.2023 - Current
Shift Leader
Wing Stop
09.2021 - 06.2024
Phlebotomist
Octapharma Plasma Center
11.2018 - 11.2019
Call Center Associate
JCPenny
11.2017 - 12.2018
Administrator
Alliance HealthCare Services
12.2016 - 09.2018
Cashier
Arby's
02.2016 - 07.2016
High School Diploma -
Estrella High School
Similar Profiles
Amani Hayes-LawsonAmani Hayes-Lawson
General Manager at Kwik Kar Lube And TuneGeneral Manager at Kwik Kar Lube And Tune
Ty ChesserTy Chesser
Assistant Manager at Kwik Kar Lube & TuneAssistant Manager at Kwik Kar Lube & Tune
Robert JohnsonRobert Johnson
Assistant Manager at Kwik Kar Oil And LubeAssistant Manager at Kwik Kar Oil And Lube