Tahja Ross
Columbus,OH
Summary
Authorized to work in the US for any employer
Personable and dedicated Customer Service Representative with extensive experience in healthcare and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Account Manager
Discover Financial Services
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Fraud Account Specialist
JP Morgan Chase
08.2020 - 03.2023
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
Customer Service Representative
Ohio jobs and family services
09.2020 - 01.2021
- I was a customer service representative I was responsible for filing claims.
- Answered inbound customer calls and responded to inquiries.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
Customer Service Representative
Hands From Heaven
05.2017 - 05.2020
- Answered inbound customer calls and responded to inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Listened to client concerns and asked questions to better understand needs.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented customer information and activity in customer database.
Education
Certification - Healthcare
United Healthcare Academy
Columbus, OH09.2019
High school diploma -
Thomas Worthington High School
Columbus, OH2019
Skills
- Credit card payment processing
- Problem-solving abilities
- Inbound and Outbound Calling
- Technologically savvy
- Banking regulations knowledge
- Call Center Operations
- Debit card maintenance
Timeline
Account Manager
Discover Financial Services
03.2023 - Current
Customer Service Representative
Ohio jobs and family services
09.2020 - 01.2021
Fraud Account Specialist
JP Morgan Chase
08.2020 - 03.2023
Customer Service Representative
Hands From Heaven
05.2017 - 05.2020
Certification - Healthcare
United Healthcare Academy
High school diploma -
Thomas Worthington High School
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