Tahjae Amos
Charlotte,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
DXP Enterprises
03.2019 - 03.2020
- Respond to customer inquiries regarding company products and services
- Check availability of stock and shipping dates consistently
- Quote prices, fill orders to customers, and process sales via computer
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service
Hope Beauty Supply
01.2020 - 01.2022
- Solved routine and complex customer service issues each day
- Uphold privacy and security requirements
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Greeted customers
- Documented conversations with customers to track requests, problems, and solutions
- Consulted with customers to determine the best methods to resolve problems
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Customer Service Rep
Republic Services
02.2017 - 01.2018
- Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis
- Returned all routine and general customer calls in good time manner
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Prepared, completed, and processed customer account forms and database changes
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Investigated and solved routine, complex and long-standing customer issues each day
Education
No Degree - Medical Assistant
Bryant University
Smithfield, RI05-2025
High School Diploma -
Mallard Creek
Charlotte, NC01.2018
Skills
- Credit card payment processing
- Adaptive team player
- Courteous demeanor
- Organizational strengths
- Call center experience
- Inbound and outbound calling
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
Timeline
Customer Service
Hope Beauty Supply
01.2020 - 01.2022
Customer Service Representative
DXP Enterprises
03.2019 - 03.2020
Customer Service Rep
Republic Services
02.2017 - 01.2018
High School Diploma -
Mallard Creek
No Degree - Medical Assistant
Bryant University
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