TAHJAE THOMPSON
Oklahoma City,OK
Summary
Business graduate from the University of Central Oklahoma and current student pilot pursuing a professional career in aviation. Dedicated leader with seven years of management experience overseeing daily operations, customer relations, employee development, and financial accountability. Recognized for professionalism, strong communication skills, attention to detail, and a commitment to delivering exceptional customer experiences. Seeking an opportunity with JetSet to contribute leadership, operational excellence, and a passion for aviation.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Menchie's Frozen Yogurt
Oklahoma City, OK
09.2019 - Current
- Lead day-to-day business operations while maintaining high standards of customer service and operational efficiency.
- Supervise, train, and mentor team members.
- Manage opening and closing procedures, cash reconciliation, deposits, and daily financial reporting.
- Coordinate employee schedules and resolve customer concerns professionally.
- Monitor inventory levels and maintain company standards.
Ice Cream Server
Ben and Bill's Chocolate Emporium
Bar Harbor, ME
09.2018 - 06.2019
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Maintained cleanliness and organization of service area, adhering to health and safety standards.
- Assisted in training new staff on product knowledge and operational procedures.
- Managed inventory levels, restocking supplies to meet customer demand during peak hours.
- Collaborated with team members to streamline service processes, reducing wait times for guests.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
Bachelor of Business Administration - undefined
University of Central Oklahoma
07.2025
Associate of Arts - Business
Oklahoma City Community College
05.2023
Skills
- Customer Service Excellence
- Leadership & Team Development
- Aviation Operations Awareness
- Team Supervision
- Employee Training & Coaching
- Scheduling & Workforce Coordination
- Cash Handling & Financial Accountability
- Inventory Control
- Problem Solving
- Professional Communication
- Time Management
- Attention to Detail
AVIATION EXPERIENCE
- Student Pilot
- Actively pursuing FAA pilot certifications and developing aviation communication, flight planning, aeronautical decision-making, and safety skills.
Timeline
Assistant Manager
Menchie's Frozen Yogurt
09.2019 - Current
Ice Cream Server
Ben and Bill's Chocolate Emporium
09.2018 - 06.2019
Bachelor of Business Administration - undefined
University of Central Oklahoma
Associate of Arts - Business
Oklahoma City Community College