Tahjai Smith
Baltimore,MD
Summary
Versatile administrative professional with a productive background in medical/dental customer service and insurance billing. Skilled in strategic planning, operational improvement, and fostering collaborative environments. I demonstrate the ability to enhance efficiency and productivity while maintaining high standard work quality. My intention in business is to successfully implement innovative solutions that will result in positive organizational changes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Orthodontic Assistant
MyOrthos - Orthodontic Associates
Baltimore County, MD
06.2024 - Current
- Documented patient records during procedures and added notes taken to treatment chart.
- Updated patient records with new data and treatment information.
- Assisted orthodontists with patient examinations and treatment planning.
- Participated in the development of patient treatment plans with the orthodontist.
- Assisted in managing patient emergencies effectively.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Supported office administrative tasks such as answering phones and filing patient documents.
- Assisted orthodontist in selecting, preparing, and placing orthodontic appliances.
- Experience in Cloud9 Dental Software.
Treatment Coordinator
Wellwood Family Dentistry
Baltimore, MD
11.2022 - 06.2024
- Maintained a clean, patient-friendly waiting area.
- Greeted patients professionally while following up with new patient and/or updated information registration forms as needed.
- Managed front office customer service, appointment management, billing, and administration tasks.
- Strategically managed the office schedule to meet daily and projected production goals.
- Assisted with training new staff members on their responsibilities at the front desk area.
- Verified patient insurance coverage, requesting more information as needed.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Completed relevant insurance and other claim forms. Insurance claim submission, EOB review, updating and balancing ledgers, and following up with insurance companies as required.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Experience in Soft Dent dental software.
Certified Orthodontic Assistant
Baltimore Orthodontic Group
Baltimore County, MD
11.2020 - 11.2022
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Assisted with the fitting and adjustment of orthodontic appliances.
- Maintained patient comfort during dental procedures.
- Recorded treatment information in patient records.
- Sterilized and disinfected instruments and equipment after each patient use.
- Updated patient records with new data and treatment information.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Applied protective coating of fluoride to teeth during dental procedures.
- Experience in TOPS and iTero Dental Software.
Orthodontic Treatment Coordinator
Dental Care Alliance
Columbia, MD
10.2013 - 05.2020
- Greeted patients, verified insurance information and scheduled appointments.
- Responded to inquiries from patients regarding their treatment plan.
- Planned marketing strategies to attract new patients to the practice.
- Communicated between doctor, staff members, suppliers, vendors and insurance companies.
- Handled customer complaints in a professional manner and resolved issues promptly.
- Prepared financial statements for review by the orthodontist or office manager.
- Collaborated with administrative staff in developing policies and procedures.
- Provided patient education on the importance of proper oral hygiene.
- Contacted referring dentists to coordinate referrals for complex cases.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
Medical Records and Health Information Technician
GBMC Hospital
Baltimore, MD
01.2017 - 06.2017
- Supported administration staff with records requests to support patient care.
- Handled incoming calls and directed callers to appropriate department or employee.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Scanned paper documents into electronic health record systems using document imaging software.
- Streamlined day-to-day office processes to meet long-term goals - *EPIC transition.*
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Pulled patient records and transferred information to appropriate parties.
- Created new medical records and updated existing ones as needed.
- Experience in EPIC medical software.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Treatment Planning
- Insurance Verification
- Insurance Billing & Correspondence
- Administrative Support
Certification
- Certified Maryland Orthodontic Assistant – AUG 2015
Timeline
Certified Orthodontic Assistant
MyOrthos - Orthodontic Associates
06.2024 - Current
Treatment Coordinator
Wellwood Family Dentistry
11.2022 - 06.2024
Certified Orthodontic Assistant
Baltimore Orthodontic Group
11.2020 - 11.2022
Medical Records and Health Information Technician
GBMC Hospital
01.2017 - 06.2017
Orthodontic Treatment Coordinator
Dental Care Alliance
10.2013 - 05.2020
- Certified Maryland Orthodontic Assistant – AUG 2015
Some College (No Degree) - Business Administration And Management
University of Phoenix
Similar Profiles
Sherry CatayasSherry Catayas
Treatment Coordinator at Orthodontic AssociatesTreatment Coordinator at Orthodontic Associates
Kathleen RodemichKathleen Rodemich
Orthodontic Office Manager at MyOrthosOrthodontic Office Manager at MyOrthos
Mayrielis PerezMayrielis Perez
Orthodontic Assistant at MyorthosOrthodontic Assistant at Myorthos