Tahjai Thomas
3103 Chester Grove Rd,MD
Summary
Career-minded professional with a proven track record in delivering exceptional customer service and providing effective project management support. Skilled in problem-solving, training, public speaking, and creative writing. Demonstrates ability to excel both independently and as a valuable team member in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Receptionist
Allied Universal Security Services
01.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Security Officer
Allied Universal Security Services
06.2020 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Front Desk Lead
NWT Staffing
01.2020 - 01.2023
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, packages and send them to appropriate destination
- Prepare and manage outgoing mail
- Check, sort and forward emails
- Monitor office supplies
- Make supply orders when needed
- Monitor and update records and files
- Monitor and log office expenses and costs
Customer Service Specialist
FEDEX
01.2018 - 01.2020
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
Executive Assistant
Jewels New Beginning Learning Center
01.2017 - 01.2018
- Supported the Division activities by performing a variety of day-to-day project coordination and management functions and working with the Office of Director staff on various joint projects and tasks to Set up and format spreadsheets to analyze information
- Assured that all persons entering the building were authorized to do so and assigned the appropriate access
- Provided appropriate assistance as needed to client, their employees, guests, and visitors in expedient and professional manner
- Completed any Incident Reports, Daily Activity Reports, or other written documents as requested by the client
- Assigned the appropriate temporary access card to the visitor
- Retrieved information regarding visitor entries and logs upon the CORs request
- Update/maintain calendars and shared calendars for Division leaders
- Coordinate meetings, workshops, and courses for staff; schedule conference rooms, develop agendas, record minutes, etc
- Develop a system to monitor and track projects through to their completion
- Gathered and analyze information about processes and programs; prepare reports, letters, and other documents for review and input for programs, policies, and activities
Summer Student Intern
JBS Law Firm
01.2016 - 01.2017
- Assisted clients with criminal records in employment search to include, helping with writing resumes, filling out applications, providing donated clothing, and driving them to job interviews
- Advertised vacancies by drafting and placing announcements in a range of print and social media platforms
- Conducted initial interview of clients and updated database with eligible candidates
- Maintained executive’s appointment schedule by planning and scheduling meetings with clients and for conferences and prepared reports by collecting and analyzing information and assisted with client intake
- Read outgoing correspondence for executive level’s approval and alert writers to any conflict with the file or departure from policies or executive level’s viewpoints; make recommendations to resolve problems that arise
- Calendar Management
Education
High School -
Eastern Senior High School
Washington, DC01.2017
Skills
- Time Management
- Telephone skills
- Data Entry
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Data inputting
- Greeting and Seating Clients
- Office Administration
- Scheduling appointments
- Multi-line telephone operation
- Document Management
- Clerical Support
- Basic accounting
- Bookkeeping
References
Available upon request
Timeline
Receptionist
Allied Universal Security Services
01.2023 - 09.2024
Security Officer
Allied Universal Security Services
06.2020 - 09.2024
Front Desk Lead
NWT Staffing
01.2020 - 01.2023
Customer Service Specialist
FEDEX
01.2018 - 01.2020
Executive Assistant
Jewels New Beginning Learning Center
01.2017 - 01.2018
Summer Student Intern
JBS Law Firm
01.2016 - 01.2017
High School -
Eastern Senior High School
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