Summary
Overview
Work History
Education
Skills
Timeline
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TaKaiya Hines

Syracuse,NY

Summary

Dependable person with exceptional mathematical and organization skills. Offering 1-2-year background in customer service facilities. Proven history of working effectively within teams to control inventory and process shipments. Reliable professional offering experience in managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, work site safety and timely issue resolution.

Overview

8
8
years of professional experience

Work History

Manager

My Crab Spot Resturant
03.2023 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • I was the staff manager and I was responsible for coordinating between the kitchen an d front-of-house staff.
  • Had to oversee daily operations to ensure efficiency.
  • Maintained records of sales, expenses, and inventory.
  • while monitoring sales, I also developed and implemented marketing strategies to attract customers.
  • managed social media and online presence.
  • interacted with customers to ensure satisfaction and gather feedback.

Server, Host, Bartender

Texas Roadhouse
01.2020 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Warehouse Worker

UPS
11.2020 - 05.2021
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

Client Care Specialist

Rescue Mission
01.2020 - 12.2020
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Served as the primary point of contact for clients.
  • Handled client complaints and resolved issues in a professional manner.
  • Regularly checked in with clients to ensure their needs are being met.

Cashier

Brooklyn Pickle
10.2016 - 01.2020
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

Syracuse Academy Of Science
Syracuse, NY
2019

Skills

  • Scheduling
  • Logistics
  • Good communication skills
  • Telephone etiquette
  • Recordkeeping strengths
  • Payment collection
  • Customer assistance
  • Team Leadership
  • Verbal and written communication
  • Marketing

Timeline

Manager

My Crab Spot Resturant
03.2023 - Current

Warehouse Worker

UPS
11.2020 - 05.2021

Server, Host, Bartender

Texas Roadhouse
01.2020 - 03.2023

Client Care Specialist

Rescue Mission
01.2020 - 12.2020

Cashier

Brooklyn Pickle
10.2016 - 01.2020

High School Diploma -

Syracuse Academy Of Science

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TaKaiya Hines