Bamboo HR
Tahjanae Hill Johnson
Summary
Goal-oriented Administrative Specialist with 7 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives. Recognized for a high level of professionalism and work ethic.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Administrative Specialist II
North Wind Resource Consulting
Yuma Proving Ground, Yuma
05.2019 - Current
- Process new hires to ensure adherence to Contract support and U.S Army Government standards.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Establish and monitor deadlines on administrative projects
- Review, edit and submit all submittals associated with assigned Contract project reports. Prepare submittal electronically to appropriate personnel and prepare hard copies and/or CD’s according to scope of work requirements.
Assistant Community Director
HSL Asset Management
Yuma, AZ
06.2018 - 05.2019
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Managed administrative functions like month-end close and contract preparation.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Conducts all business in accordance with HSL Asset Management's policies and procedures, Fair Housing, ADA, and all other laws pertaining to apartments.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Organized resident meetings for issues such as crime watch and community relations.
- Conducted property checks and addressed violations with residents.
- Developed and implemented unique and engaging activities for residents.
Resident Services Specialist
Hunt Military Communities
Oceanside, CA
09.2017 - 05.2018
- Served as the primary point of contact for one of three communities consisting of 200 residents and assists with all other resident related inquiries.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Leasing Professional
Lincoln Military Housing
Oceanside, CA
01.2016 - 08.2017
- Provided customer service for all prospective and current residents within a multi-family residential community.
- Answered phones as well as provided follow up on service requests for 1600 residents; participated in outreach and marketing events to increase awareness of the benefits of Lincoln Military Housing.
- Assisted with the resident move in process including showing new homes, completing new leases, and ensuring resident’s needs were met.
- Collaborated in conjunction with maintenance team to ensure service requests are assigned and scheduled Appropriately and completed in a timely manner.
- Worked efficiently and effectively to deliver the company mission of providing exemplary service in accordance with Lincoln Military Housing’s quality customer satisfaction standards.
Education
Associate of Applied Science - Business
Arizona Western College
Yuma, AZ 08.2018 - 12.2020
Skills
Employee Development
Training and Organization
Project Management
Document Management
File and Records Management
Affiliations
- Society of Human Resource Management
Software
Microsoft
Excel
Adobe
Timeline
Administrative Specialist II
North Wind Resource Consulting
05.2019 - Current
Associate of Applied Science - Business
Arizona Western College
08.2018 - 12.2020
Assistant Community Director
HSL Asset Management
06.2018 - 05.2019
Resident Services Specialist
Hunt Military Communities
09.2017 - 05.2018
Leasing Professional
Lincoln Military Housing
01.2016 - 08.2017