Tahki Banks
Austin
Summary
My Family owned a restaurant while I was growing up til age 6, I entered the service industry when I was 15. I've done every position from dishwasher and busser and worked every position and eventually became a general manager. I have a passion for the service industry and ultimately have a goal of owning my own concepts across the country. I really enjoy working with people and creating structure and procedures. I love being hospitable and anticipating guest needs before they relize they need something
Overview
10
10
years of professional experience
Work History
Sales Development Representative
inKind
10.2024 - Current
- Conducted outbound outreach to restaurant groups (15 units or fewer), booking qualified meetings for Account Executives within designated territories.
- Maintained deep product knowledge of inKind to confidently address operator objections and explain partnership value.
- Managed all daily activities and pipeline tracking in Salesforce with detailed logging and data integrity.
- Collaborated with AEs to coordinate 'boots-on-the-ground' campaigns, securing preliminary meetings with GMs and decision-makers.
- Engaged with existing partners to explore additional funding opportunities and, when necessary, reestablish ongoing partnership value.
- Handled inbound leads within assigned territory, qualifying prospects for product fit based on funding criteria and business profile.
Manager
The Guest House
01.2024 - 10.2024
- Company Overview: (New Restaurant)
- Helped launch and integrate reservation systems to streamline booking and guest management. (Seven Rooms, Resy, Opentable, Zocha)
- Led the rollout of the Micros POS system, ensuring a smooth transition for staff and service.
- Designed a formula-driven tip distribution tracker and managed daily tip allocation with accuracy and fairness.
- Created table maps, service steps, and floor plans; trained initial staff and helped set the foundation for successful service.
- Assisted in room 'atmosphering' by coordinating influencer bookings to boost brand visibility.
- Managed VIP guest experiences and maintained high-touch guest relations with prominent clients.
- Oversaw opening and closing procedures, reconciled bar drawers, and ensured end-of-day financial accuracy.
- Supported the development and implementation of SOPs to maintain consistency and service excellence.
- Contributed to marketing strategies and offered creative ideas for improving customer acquisition and engagement.
- (New Restaurant)
Manager / GM
Estelle's
05.2023 - 01.2024
- Company Overview: (New Restaurant)
- Rebuilt and maintained the Toast POS system, regularly updating items and pricing to ensure seamless transactions.
- Created inventory Excel sheets and SOPs for FOH operations, including streamlined ordering processes and approval systems.
- Designed a tip distribution tracker using formulas for accurate, fair payouts; managed daily tip counting and distribution.
- Mapped out table sections, service steps, and floor plans; trained the initial staff and organized restaurant setup from the ground up.
- Oversaw FOH hiring, interviewing, onboarding, and scheduling to build a strong and reliable team.
- Sold VIP table experiences with bottle service minimums, contributing to revenue goals and enhanced guest experiences.
- Supported servers during high-volume periods by running food, drinks, and clearing tables as needed.
- Managed opening and closing procedures, balanced bar drawers, and ensured all end-of-day reports were accurate.
- Developed and implemented SOPs for all restaurant roles to ensure consistency and operational excellence.
- Led marketing efforts to fill and energize the dining room; hosted private events and full restaurant buyouts.
- Successfully launched new menus and implemented strategies to control liquor costs and reduce waste.
- (New Restaurant)
Restaurant Operations & Manager
Cheeky Tiki
08.2022 - 02.2023
- Company Overview: (New Restaurant)
- Managed and maintained the Toast POS system; served as primary contact for system updates and support.
- Created and maintained Excel sheets for FOH/BOH inventory and an automated tip distribution tracker.
- Conducted regular inventory checks and handled daily tip organization and payouts for staff.
- Trained and onboarded new hires; developed table maps, service flow, and layout suggestions.
- Delivered exceptional guest service-touched tables, resolved issues, and supported the team during peak hours.
- Acted as expo during rushes, coordinating with the kitchen to ensure smooth operations.
- Assisted servers by running food/drinks and clearing tables to maintain fast, friendly service.
- Opened/closed the restaurant and bar, balancing drawers and ensuring all procedures were completed properly.
- (New Restaurant)
Lead Server
TenTen
12.2019 - 11.2022
- Company Overview: (New restaurant)
- Managed larger sections of 5-8 tables, including service for VIP guests and investors, ensuring top-tier hospitality.
- Developed steps of service and daily opening/closing procedures to support smooth operations and consistency.
- Played a key role in training all new staff during the restaurant's opening phase, fostering confidence and team cohesion.
- Delivered knowledgeable and engaging descriptions of menu items to enhance guest experience.
- Upsold wine, sake, and spirits through confident, personalized recommendations that aligned with guest preferences.
- (New restaurant)
Server
Roaring Fork
11.2018 - 10.2019
- Stayed current with an evolving wine list to provide informed recommendations.
- Managed a personal section of five tables with poise and efficiency in a high-end dining environment.
- Executed proper course timing and firing for appetizers, entrées, salads, and desserts to ensure seamless service.
- Ensured timely and appropriate table marking throughout each stage of the meal.
- Maintained a sharp attention to detail and situational awareness to deliver a refined guest experience.
- Completed opening and closing duties, including resetting tables, polishing glassware/silverware, and preparing for the next service.
- Frequently led large contracted parties (15-30 guests), ensuring minimum spend requirements were met while maintaining a premium dining experience.
Server AM/PM, Bar Back, Runner
Central Standard Bar and Grill
01.2018 - 11.2018
- Section consist of 6 or more tables
- Set course break and fire in a timely manner to ensure the table is cleared and set with new silverware before the next course comes out
- Wine service
- Up sell everything
- Stocked and organized all wine, liquor, beer, and non-alcoholic beverages for smooth bar service.
- Prepped fresh-squeezed juices, house-made syrups, and cocktail mixes used in the bar's seasonal menu.
- Managed deliveries to storage areas and maintained stock levels throughout shifts.
- Conducted bi-weekly inventory of all beverage categories including spirits, wine, beer, and N/A items.
- Prepared garnishes, assisted with drink-making, and ensured the bar remained fully stocked with silverware and folded napkins.
Server AM/PM
Huggos On The Rocks
04.2017 - 12.2017
- Took guest orders, delivered drinks promptly, and consistently checked in to ensure a positive, enjoyable experience.
- Assisted with full restaurant setup, including table prep, bar garnish setup, and opening duties.
- Handled end-of-day closing tasks such as resetting tables, securing outdoor areas, and taking out trash to maintain a clean, welcoming environment.
Busser, Food Runner
Huggsos
08.2015 - 04.2017
- Busser
- Greet and water tables later bring bread
- Clear Appetizer plates and entrees
- Set-up tables
- Make desserts
- Food Runner
- Deliver food to proper seat positions
- Expedite and communicate with the cooks on the line to make sure if everything comes out correctly and together
Education
High School -
Kealakehe High School
Kailua-Kona, HI06.2017
High School - undefined
Avon High School
Avon, CT01.2014
Skills
- Quick Learner
- Leadership Skills
- Knowledgeable in Restaurant Operations
- Good Communication Skills
- Advanced Networking Skills
- Goal-oriented mindset
- Customer relationship building
Timeline
Sales Development Representative
inKind
10.2024 - Current
Manager
The Guest House
01.2024 - 10.2024
Manager / GM
Estelle's
05.2023 - 01.2024
Restaurant Operations & Manager
Cheeky Tiki
08.2022 - 02.2023
Lead Server
TenTen
12.2019 - 11.2022
Server
Roaring Fork
11.2018 - 10.2019
Server AM/PM, Bar Back, Runner
Central Standard Bar and Grill
01.2018 - 11.2018
Server AM/PM
Huggos On The Rocks
04.2017 - 12.2017
Busser, Food Runner
Huggsos
08.2015 - 04.2017
High School - undefined
Avon High School
High School -
Kealakehe High School
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