Tahki Shields
Washington,DC
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion with a proven track record at Microsoft Corporation, excelling in educational technology and fostering robust customer relationships. Leveraged advanced M365 cloud & security knowledge to drive sales growth and achieve up to 100% customer satisfaction. Skilled in teamwork and collaboration, adept at inspiring staff development and operational excellence.
Overview
9
9
years of professional experience
Work History
Direct Sales and Support Education Specialist
Microsoft Corporation
05.2021 - 10.2023
- Developed, managed and maintained trusting relationships with business accounts or business organization through
social, digital, video, demos, chat phone and in-person meeting. - Developed techniques for establishing high quality learning environments for public & private schools in the DMV area, and helped schools maintain proper Cloud, Devices and Security services.
- Pursued and leveraged awareness of
current Microsoft key differentiators within the market to promote awareness, grow sales pipelines and
drive sales and support, close business accounts and renew accounts. - Managed and coordinated with large and small accounts of Enterprise, Corporate, Small business, and
Education to lead basic-advanced trainings, understand business needs through background research to
create leads and deals to meet a complete solution for sales goals to ensure year to year growth. - Engaged and collaborated with peers, managers, and corporations to drive innovative ways to create
opportunities for business accounts and development. - Completed all required training and obtained
relevant product and role certifications aligned to the role and workload/industry.
Customer Success Trainer
Microsoft Corporation
03.2020 - 05.2021
- Facilitate and Co-facilitate Microsoft Technology training workshops sessions for small and large
Enterprise groups/Non-profit organizations/private and Public Schools. trained with all age groups including kids and young adults (5-12th grade). - Leveraged, aligned, and integrated communication training content and customization messages,
(documents, training documents, presentations, web-based information) for specific customers under the
direction of senior team members.Collaborated with subject matter experts to create accurate training content. - Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Ensured to secure 95%-100% Customer Satisfaction rates from our training services through customers
taking corporate surveys for quality customer service. - Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Worked with vendors to customize courseware to accommodate business needs.
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
Sales Associate Team Leader
Microsoft Corporation
10.2019 - 03.2021
- Created position offerings and cross platform integration using selling motions end to end and direct
partnerships to increase customers utilization of hardware, software, and cloud solutions, learned changes
of environment, circumstance, and situations to further tailor communications. - Build and Facilitate sales pipeline from beginning to end for net-new and repeat revenue. Started purchase
orders (PO’S), process and partnered with senior team to ensure agreement upon complete solution
numbers align with the sales agreement. - Primary point of contact for customers before, during and after sales deals, responsible for inventory and
store presentation. Trained and developed new sales team associates in products, selling techniques, and company procedures. - Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Built rapport with key stakeholders, leading to successful cross-departmental collaborations that benefited overall business performance.
- Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
- Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
Assistant Store Manager
Loccitane En Provence
04.2015 - 12.2018
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Jo Malone
01.2018 - 08.2018
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate - Phlebotomy
MedCerts
Missouri City, MO07-2023
Bachelor of Science - Film And Video Production, Cinematography
The Los Angeles Film School
Hollywood, CA06-2021
Certificate - Massage Therapy And Bodywork
American Massage And Body Work Institute
Vienna, VA10-2019
Associate of Science - Esthiology
Aveda Institute
Washington, DC02-2015
High School Diploma -
Calvin Coolidge Senior High School
Washington, DC06-2014
Skills
- Friendly, positive attitude
- Leadership trained
- Student engagement
- Educational technology
- Online teaching
- Advanced in M365 cloud & security
- Advanced in Microsoft Power BI
- Excellent communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Money handling
- Staff training and development
- Retail operations
- Operations management
- Recruiting and interviewing
- Sales strategies
- Staff development
- Sales growth
NBA Microsoft Teams Online Staff Support
I was awareded to work on this project while working at Microsoft as an Customer success trainer. During that time Covid-19 encouraged technology to reach differen
Timeline
Direct Sales and Support Education Specialist
Microsoft Corporation
05.2021 - 10.2023
Customer Success Trainer
Microsoft Corporation
03.2020 - 05.2021
Sales Associate Team Leader
Microsoft Corporation
10.2019 - 03.2021
Assistant Store Manager
Jo Malone
01.2018 - 08.2018
Assistant Store Manager
Loccitane En Provence
04.2015 - 12.2018
Certificate - Phlebotomy
MedCerts
Bachelor of Science - Film And Video Production, Cinematography
The Los Angeles Film School
Certificate - Massage Therapy And Bodywork
American Massage And Body Work Institute
Associate of Science - Esthiology
Aveda Institute
High School Diploma -
Calvin Coolidge Senior High School
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