Tahlia Alicea
Christiana,TN
Summary
Dynamic and detail-oriented professional with extensive experience at Interstate Warehouse Inc., excelling in order processing and logistics management. Proven ability to enhance customer satisfaction through effective problem-solving and conflict resolution. Skilled in maintaining accurate inventory records, ensuring seamless operations in fast-paced environments. I am a hard working employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shipping & Receiving Lead
Interstate Warehouse Inc.
Murfreesboro, TN
08.2016 - 05.2026
- Process and coordinate domestic and international orders in compliance with company policies.
- Manage order entry, revisions, and shipping documentation preparation (SAP, Red Prairie).
- Coordinate order tracking and customs clearance with transportation carriers and brokers.
- Handle customer requests, process returns, and maintain detailed records of returned inventory.
- Maintain accurate databases for returns, sales orders, and delivery schedules.
Picker/Ambassador
Amazon Fulfillment Center (BNA 3)
Murfreesboro, TN
11.2014 - 02.2016
- Accurately picked and processed customer orders for shipment, meeting strict performance metrics.
- Assisted in maintaining inventory accuracy, and resolving logistical issues.
- Supported order tracking and fulfillment processes in a high-volume distribution center.
Hostess, Line Cook, and Trainer
Olive Garden
Murfreesboro, TN
08.2010 - 12.2014
- Provided excellent customer service and assisted in resolving guest concerns.
- Trained and mentored new employees to ensure a seamless customer experience.
- Managed order processing for kitchen operations, improving service efficiency.
Sleep Technician
Neurology Consults P.C.
Smyrna, TN
07.2006 - 06.2010
- Performed diagnostic sleep studies and educated patients on treatment plans.
- Maintained patient records, and ensured compliance with healthcare standards.
Education
High School -
Siegel High School
Murfreesboro, TN08.2005
Skills
- Order Processing (Domestic and International)
- Customer Relationship Management (CRM)
- Logistics and Inventory Management
- Order Tracking and Customs Clearance
- Return Material Authorization (RMA) and Exchanges
- Shipping Documentation and Coordination
- Problem-Solving and Conflict Resolution
- Time Management and Multitasking
- Microsoft Office Suite (Word, Excel, Outlook)
- Remote Collaboration Tools (Zoom, Microsoft Teams)
- SAP
- Red Prairie
- FDA approval checks
Certification
- First Aid/CPR AED Certification
- Cyber Security Training Certificates
Timeline
Shipping & Receiving Lead
Interstate Warehouse Inc.
08.2016 - 05.2026
Picker/Ambassador
Amazon Fulfillment Center (BNA 3)
11.2014 - 02.2016
Hostess, Line Cook, and Trainer
Olive Garden
08.2010 - 12.2014
Sleep Technician
Neurology Consults P.C.
07.2006 - 06.2010
High School -
Siegel High School