Tahlia Carey
Customer Advocate
Clarksville,TN
Summary
Knowledgeable and dedicated professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Payroll Customer Advocate
Paycor, Inc.
Remote; Clarksville, TN
06.2021 - Current
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Act as front-line triage by taking ownership and troubleshooting more time sensitive, urgent and less complex issues by developing solutions to customer questions.
- Documents customer concerns and inquiry resolutions in internal computer system.
- Maintains payroll information by collecting and entering data.
- Prioritizes tasks for quarter end and year-end processing and reporting
- Meets or exceeds productivity goals including case closure while balancing quality of each interaction
- Increased support for customers by educating and counseling them on procedures to eventually enable self-sufficient system usage.
- Work within applicable standards, policies and regulatory guidelines to promote safe working environment
Sales Associate
Old Navy
Clarksville, TN
11.2013 - 10.2020
- Provided friendly advice to diverse clientele, promoting Old Navy's customer image
- Personally shopped for and with customers based on their needs
- Consistently exceeded personal monthly quota’s by as much as 40%.
- Earned reputation as key player (Leader) in multiple Old Navy store locations, and district.
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Monitored temperatures as required and reported failures to managers
- Assisted team in meeting objectives and margin goals that resulted in increased profitability
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Supervised changing rooms, rehanging unwanted merchandise and creating loss prevention initiatives
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Customer Service Representative
Kelly Services
Remote; Clarksville, TN
12.2019 - 03.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Kept track of customer calls, written in English, in brand's database.
- Communicated with other departments using internal tools to investigate customers' issues.
- Updated account information to maintain customer records.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
Assistant Manager
General Nutrition Center
Fort Campbell, KY
04.2019 - 10.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted general manager with in-store operations, inventory control, and sales/profit goals
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Business Training Manager
Old Navy
Clarksville, TN
01.2018 - 04.2019
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed new employee orientation training process for more than 35 employees each year
- Grew sales and boosted profits by 80%; by forecasting and adapting to business needs, applying proactive management strategies, and enhancing sales training.
- Supervised training to ensure employees' success
- Assigned tasks and set schedule for associates
- Led daily, weekly, and monthly coaching, counseling and feedback sessions to praise success and address concerns.
- Contributed to team meetings to report weekly sales performance
- Maintained updates of company and district policies, and security practices.
- Built relationships with customers to increase likelihood of repeat business
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Prioritized meeting daily key performance indicators to exemplify work ethic to associates
- Performed open/close functions; submitted sales reports using Excel and other forecasting methods, oversaw merchandise, and secured safety of associates and customers.
- Supported team with daily needs to help create positive work environment
- Delivered wide variety of courses focused on customer service, sales, and loss prevention topics to enhance communication, team cohesion and group performance.
Education
High School Diploma -
Kenwood High School
Clarksville, TN 08.2009 - 05.2013
Skills
Payroll and Entry Level HR
Active and Compassionate Listening
High Volume of Inbound and Outbound callsCustomer Relations and Complaint Resolution
Retail Management and Sales
Administrative and Data Entry Experience
Adaptability and Time Management
Computer Literacy; Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payroll Customer Advocate
Paycor, Inc.
06.2021 - Current
Customer Service Representative
Kelly Services
12.2019 - 03.2020
Assistant Manager
General Nutrition Center
04.2019 - 10.2019
Business Training Manager
Old Navy
01.2018 - 04.2019
Sales Associate
Old Navy
11.2013 - 10.2020
High School Diploma -
Kenwood High School
08.2009 - 05.2013