Summary
Overview
Work History
Education
Skills
Timeline
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Tahlia Jenkins

Birmingham,AL

Summary

Seasoned customer service professional with over 2 years of experience delivering exceptional support, resolving customer inquiries, and fostering positive client relationships. Efficient Data Entry Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in database management, accurate typing with speed, and data analysis tools. Excel in time management, problem-solving, and adaptability, ensuring seamless operations and quality work output. Committed to maintaining confidentiality and integrity of data handled. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Data Entry Administrator

Concentrix
02.2024 - 09.2024
  • Researched and updated customer records in database system.
  • Inputted data into various software programs accurately and efficiently.
  • Entered large volumes of information into spreadsheets quickly and accurately.
  • Reviewed existing databases to identify areas for improvement or optimization.
  • Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
  • Resolved technical problems related to database management systems as needed.
  • Organized and maintained documents, files and records.

Customer Service Representative

Maximus
05.2023 - 02.2024
  • Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center
  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customer inquiries and resolve problems to ensure that appropriate changes are made
  • Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with the supervisor regarding any potential needs or concerns
  • Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Updated databases with new and modified customer data.

Customer service representative

CVS
03.2022 - 01.2023
  • As a Call Center Agent, you will handle incoming and outbound calls, process and track member orders, handle enrollments and reimbursements, and properly document member files
  • Offline work will include data entry, backorders and off-phone activities as needed
  • As a Call Center Agent, you are responsible for ensuring superior service for our customers, members, and Health Plan partners
  • Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics
  • Call Center Agents will help furnish and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements
  • Opportunities for cross-training on additional services and benefits tasks, as well as programs across the broader Retail Customer Care team, will be provided to support business need

Education

Associate of Applied Science - Computer And Information Systems Security

Lawson State Community College
Birmingham, AL
05-2026

Skills

  • Skilled collaborator
  • Effective cross-functional communicator
  • Business process improvement
  • Software troubleshooting
  • Research and data collection
  • Data Management
  • Deadline-oriented
  • Accuracy and Precision
  • Time Management
  • Interpersonal Skills
  • Attention to Detail
  • Data Analysis

Timeline

Data Entry Administrator

Concentrix
02.2024 - 09.2024

Customer Service Representative

Maximus
05.2023 - 02.2024

Customer service representative

CVS
03.2022 - 01.2023

Associate of Applied Science - Computer And Information Systems Security

Lawson State Community College

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Tahlia Jenkins