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I am an enthusiastic IT professional and a cybersecurity graduate with hands-on experience in technical support and system troubleshooting. I have a strong background in resolving hardware, software, and network issues, alongside supporting tools like Microsoft 365, SharePoint, Outlook, and Teams. With foundational knowledge in cybersecurity, I am skilled at identifying vulnerabilities, maintaining data confidentiality, and supporting secure IT infrastructure. Passionate about leveraging my expertise to ensure smooth operations and contribute to both IT support and system security.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

I am Hardworking and Passionate, i have Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. I have a Track record of excellent communication and maintaining positive customer relationships.

Proactive and solution-oriented customer Support specialist with a Bachelor’s degree in Business and Office Management and over 3 years of experience across finance and hospitality industries. Expertise in addressing technical issues, engaging with communities, and resolving customer inquiries, contributing to increased satisfaction rates. Knowledgeable in CRM tools like Hubspot, Freshdesk, and Zendesk. Thrives in dynamic, fast paced settings that demand multitasking and quick problem-solving.

Tahlik Jackson

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Customer Support Specialist

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Customer Support Specialist

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