TAHLIQ MILLS
New York,US
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for hospitality and upholding company standards.
Overview
7
7
years of professional experience
Work History
Director of Food and Beverage
Cambria Hotels
04.2024 - 09.2024
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Launched successful special events programming to drive additional revenue streams with an increased profit margin of 34% Month-over-Month.
Sr. Restaurant General Manager
MGM Resorts Intl.
08.2021 - 03.2024
- Direct responsibility of 2 restaurants with a combined budget of $12.8 million, while constantly developing and implementing new strategies to achieve EBITDAR while controlling a 23% Food Cost & 17% Beverage Cost
- Lead and coached a team of 90+ union employees and 8 managers, to adhere to company standards, set guidelines and expectations to motivate employees to produce higher sales and staff friendliness scores
- Held a Community Engagement position with Corporate Social Responsibility Council to foster employee and community engagement, while spearheading other CSR initiatives
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Assistant Account Manager
T3 Accounting Services
05.2020 - 01.2021
- Compiled budgets, forecasts, and run rates reports for 8 restaurant and 10 general business
- Compared projected budgeting reports with actual monthly income and expense statements
- Updated clientele business transactions and journal processing using accounting software (Xero).
Assistant General Manager
MGM Resorts Intl.
03.2019 - 03.2020
- Conducted all compliance training for 40+ employees and 5 managers achieving 95% completion monthly
- Developed new training programs as well as materials for all staff.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Task Force Manager
Springfield Nightlife & Top Golf
11.2019 - 01.2020
- Tasked to assist the VP of Nightlife in leading and restructuring the operations and events model
- Partnered with the marketing team to develop and implement strategies for current and future events
- Collaborated closely with senior leadership on strategic planning initiatives for long-term success.
- Contributed significantly towards business growth by driving key projects from inception through execution.
- Developed and executed successful project plans, resulting in timely completion of deliverables.
Food & Beverage Management Associate
MGM Resorts Intl.
07.2018 - 06.2019
- Rotated through all Food & Beverage outlets to gain cross-functional understanding of MGM's business strategy (6 Restaurants, Casino Beverage, Banquets, and Administration)
- Assisted in the opening of an MGM concept restaurant Osteria Costa, hiring, training, and managing 20 employees while maximizing the guest experience
- Recognized by partners for commitment to high level of service, training, presentation, and preparation.
- Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
Interim Food & Beverage Manager
Hilton Hotels & Resorts
08.2017 - 12.2017
- Reported directly to the Food & Beverage Director, while leading nightly operations for a 305-room hotel, overseeing 4 F&B outlets (Restaurant & Bar, Room Service, Executive Lounge and Starbucks)
- Directed and upheld strategic initiatives to achieve a high level of guest satisfaction through SALT scores
- Reduced liquor and supply cost significantly and maintained a consistent 18%-19% cost of goods.
Education
Master of Arts - Urban Leadership; Public Policy
University of Nevada Las Vegas
Las Vegas, NV12.2025
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
Providence, RI05.2018
Associates in Science - Culinary Arts
Johnson & Wales University
Providence, RI02.2017
Skills
- Operational Efficiency
- Menu development
- Vendor negotiation
- Recipe creation
- Hospitality Management
- Performance Analysis
- Food Safety Compliance
- Staff Leadership
Timeline
Director of Food and Beverage
Cambria Hotels
04.2024 - 09.2024
Sr. Restaurant General Manager
MGM Resorts Intl.
08.2021 - 03.2024
Assistant Account Manager
T3 Accounting Services
05.2020 - 01.2021
Task Force Manager
Springfield Nightlife & Top Golf
11.2019 - 01.2020
Assistant General Manager
MGM Resorts Intl.
03.2019 - 03.2020
Food & Beverage Management Associate
MGM Resorts Intl.
07.2018 - 06.2019
Interim Food & Beverage Manager
Hilton Hotels & Resorts
08.2017 - 12.2017
Master of Arts - Urban Leadership; Public Policy
University of Nevada Las Vegas
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
Associates in Science - Culinary Arts
Johnson & Wales University
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