Summary
Overview
Work History
Education
Skills
Timeline
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Tahliya Sanders

Midland,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Insurance Underwriter

Adams Bridge Global
Nashville, TN
06.2023 - Current
  • Conducted risk assessments to evaluate the suitability of insurance coverage for both individuals and organizations.
  • Facilitated telephone interviews.
  • Successfully performed remote work from home

Customer Service Representative

BroadPath Healthcare
Midland , TX
04.2022 - 04.2023
  • Demonstrated adaptability by effectively completing assigned tasks from different teams.
  • Operated within the contract department at Experian.
  • Provided customer assistance for credit accounts.
  • Contributed to projects virtually through a remote contract position.

Health Advocate

Bloom Insurance Agency
Mesa, Arizona
04.2022 - 04.2023
  • Served as a liaison between the provider team, patients, and caregivers by communicating pertinent information regarding diagnosis, prognosis, treatments options.
  • Facilitated the process of obtaining over-the-counter medicines for insurance members.
  • Administered telephone interviews for health insurance

Member Service Representative

Sams Club Pharmacy
Midland , TX
10.2021 - 04.2022
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Followed up with customers after their interaction with the organization's services.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.

Insurance Agent

A-max Auto Insurance
Midland, TX
09.2020 - 09.2021
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Processed payments received from clients promptly according to established procedures.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Developed relationships with new clients through cold calling and referrals from existing customers.

Pawnbroker

Cash America
Midland, TX
04.2019 - 09.2020
  • Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
  • Negotiated loan repayment plans with customers when necessary.
  • Maintained accurate records of all transactions and inventory.
  • Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
  • Resolved customer complaints effectively in a polite and professional manner.
  • Ensured the store was kept clean, neat and organized at all times.
  • Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
  • Prepared detailed reports on current inventory levels, number of loans processed each day, total revenue generated.
  • Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
  • Followed applicable laws governing pawnbroking operations in the state and country.
  • Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
  • Processed loan applications and determined appropriate loan amounts based on customer's financial information.
  • Adhered to company policies regarding security procedures while handling money.
  • Verified authenticity and value of items brought in for pawning or selling.

Education

High School Diploma -

Midland High School
Midland, TX
06-2018

Bachelor of Science - Nursing Science

Midland College
Midland, TX

Skills

  • Data Interpretation
  • Policy evaluation
  • Excellent Communication
  • Problem-Solving
  • Time Management
  • Quoting and pricing policies
  • Adaptability and Flexibility
  • Professional Demeanor
  • Interpersonal Skills
  • Self Motivation
  • Negotiation proficiency
  • Task Prioritization
  • Adaptability
  • Interpersonal Communication
  • Analyzing data
  • Active Listening
  • Analytical Skills
  • Organizational Skills
  • Documentation
  • Teamwork and Collaboration
  • Decision-Making
  • Renewing policies
  • Relationship Building
  • Time management abilities

Timeline

Insurance Underwriter

Adams Bridge Global
06.2023 - Current

Customer Service Representative

BroadPath Healthcare
04.2022 - 04.2023

Health Advocate

Bloom Insurance Agency
04.2022 - 04.2023

Member Service Representative

Sams Club Pharmacy
10.2021 - 04.2022

Insurance Agent

A-max Auto Insurance
09.2020 - 09.2021

Pawnbroker

Cash America
04.2019 - 09.2020

High School Diploma -

Midland High School

Bachelor of Science - Nursing Science

Midland College

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Tahliya Sanders