Tahlor Oetting
Jacksonville,NC
Summary
Dynamic healthcare professional with a proven track record at Results RX, enhancing training effectiveness and customer loyalty through empathetic support and innovative training strategies. Skilled in conflict resolution and HIPAA compliance, I excel in delivering exceptional patient experiences while maintaining confidentiality and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Associate Trainer
Results RX
02.2025 - Current
- Improved training effectiveness by incorporating real-world examples and case studies.
- Promoted culture of safety by conducting regular training on workplace safety protocols.
- Designed comprehensive training modules for new hires, improving their time to productivity.
- Leveraged feedback from training sessions to continuously refine and improve training strategies.
- Improved training outcomes by integrating interactive technologies into learning environments.
Pharmacy Customer Service Representative
Results RX
06.2024 - 02.2025
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Patient Care Coordinator
Startek
12.2020 - 12.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Customer Service Representative
ContactUS Communications
09.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Operator
Telanswer
06.2015 - 02.2019
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Education
High School Diploma -
Ridgeline High School (ALT.)
Nampa, ID06.2013
Skills
- Effective problem resolution
- Effective listening skills
- Adaptability and flexibility
- Detail-oriented data entry
- Conflict resolution
- Critical thinking
- Empathy and patience
- Patient confidentiality
- HIPAA compliance
- Claims processing
- Medical terminology
- Insurance verification
- Policy adherence
- Medical billing
- Referral coordination
- Healthcare industry
Timeline
Associate Trainer
Results RX
02.2025 - Current
Pharmacy Customer Service Representative
Results RX
06.2024 - 02.2025
Patient Care Coordinator
Startek
12.2020 - 12.2023
Customer Service Representative
ContactUS Communications
09.2019 - 02.2020
Operator
Telanswer
06.2015 - 02.2019
High School Diploma -
Ridgeline High School (ALT.)
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