Tahlor Washington
Waukegan,IL
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
11
11
years of professional experience
Work History
Hairstylist
Self Employed Services
Waukegan, Illinois
06.2021 - Current
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Greeted customers, answered phones and booked appointments.
- Combed, brushed and sprayed hair or wigs to set style.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Performed chemical treatments such as perms and relaxers.
- Developed new styles and techniques.
Front Desk Receptionist
Goldfish Swim School
Mundelein, Illinois
07.2016 - 12.2019
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Swim Instructor
Goldfish Swim School
Mundelein, Illinois
07.2015 - 12.2017
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
Call center inbound calls
Alorica
Tulsa , Ok
05.2018 - 09.2018
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail Sales Associate
Forever 21
Gurnee , Il
01.2017 - 10.2017
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Helped customers complete purchases, locate items, and join reward programs.
Teacher’s Aid
Epic Christian Academy
01.2014 - 10.2015
- I assist a teacher and reinforce the instruction taught in the classroom to students
- This can include going over lessons with students individually, answering questions or grading assignments
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Supported classroom teacher in managing a diverse classroom of students.
Education
Empire Beauty School
Vernon Hills, IL05-2021
High School Diploma -
Webster High School
Tulsa, OK05-2012
Sports Trainer -
Seminole State
OklahomaSkills
- Great Communicator
- Team Player
- Executing new learning techniques
- Organized
- Relatable to children
- Adaptable
- Flexible
- Willing to accept direction
- Willing to accept constructive criticism
- Appointment confirmation
- Spreadsheet tracking
- Scheduling appointments
- Cash handling
- Client communication
- Phone etiquette
- Attention to detail
- Document management
References
- Josh Berry, 620-278-6005,
- Dawn Kelly, 224-304-9431
- Nicole Donald, 773-936-9625
Timeline
Hairstylist
Self Employed Services
06.2021 - Current
Call center inbound calls
Alorica
05.2018 - 09.2018
Retail Sales Associate
Forever 21
01.2017 - 10.2017
Front Desk Receptionist
Goldfish Swim School
07.2016 - 12.2019
Swim Instructor
Goldfish Swim School
07.2015 - 12.2017
Teacher’s Aid
Epic Christian Academy
01.2014 - 10.2015
Empire Beauty School
High School Diploma -
Webster High School
Sports Trainer -
Seminole State
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