Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tahlyssa Evans

Clancy,MT

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable to successful provide fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Chili's
11.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Cleaning Crew Member

Helena Cleaning Service
08.2023 - 10.2023
  • Enhanced cleanliness standards by consistently maintaining well-organized and efficient cleaning routines.
  • Reduced complaints from clients by addressing their specific cleaning requests and preferences.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Streamlined cleaning processes with implementation of innovative techniques, methods, and tools.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Assisted in training new crew members on company policies, procedures, and best practices in cleaning operations.
  • Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Pizza Maker

Papa Murphy's
08.2022 - 04.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Prioritized strict adherence to food safety regulations, maintaining clean work area free from cross-contamination risks at all times.
  • Developed strong working relationships with staff, fostering positive work environments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Maintaining clean and organized workspace for efficient pizza making, ensuring optimal productivity.

Barista

Target
02.2022 - 07.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintaining clean and organized workspace for optimal productivity and safety.
  • Contributed to positive team environments through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Optimized beverage presentation through creative garnishing techniques, elevating visual appeal of each drink served.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and more daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Guest Advocate

Target
07.2020 - 02.2022
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Collaborated with team members to provide seamless assistance across all areas of the store.
  • Contributed to sales growth by promoting store loyalty programs and suggesting add-on items during transactions.
  • Supported loss prevention efforts by monitoring suspicious activities and reporting incidents to management.
  • Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Developed strong product knowledge so as to better serve customers' needs effectively.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Child Care Worker

Rocky Mountain preschool
08.2021 - 11.2021
  • Enhanced children''s emotional well-being by developing individualized care plans and providing consistent support.
  • Improved communication skills of children through age-appropriate language activities and interactive play.
  • Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
  • Implemented creative learning activities to promote cognitive development in line with developmental milestones.
  • Promoted healthy eating habits by preparing nutritious meals and educating children on the importance of balanced diets.
  • Assisted children in developing fine motor skills through hands-on activities such as drawing, painting, and crafts.
  • Increased socialization among peers by facilitating group activities designed to teach cooperation and teamwork.
  • Administered first aid when necessary, maintaining up-to-date certification in infant/child CPR and First Aid training.

Education

High School Diploma -

Capital High School
Helena, MT
06.2022

Skills

  • Cash Handling
  • Sales Expertise
  • Hospitality Service Expertise
  • Performance Improvement
  • Conflict and Complaint Resolution
  • Natural Leadership
  • Warm and Friendly
  • Workflow Coordination

Timeline

Server

Chili's
11.2023 - Current

Cleaning Crew Member

Helena Cleaning Service
08.2023 - 10.2023

Pizza Maker

Papa Murphy's
08.2022 - 04.2023

Barista

Target
02.2022 - 07.2022

Child Care Worker

Rocky Mountain preschool
08.2021 - 11.2021

Guest Advocate

Target
07.2020 - 02.2022

High School Diploma -

Capital High School

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Tahlyssa Evans