Tahmid Shams
Galloway,USA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Network/Test Engineer
The SEMCON Group, LLC
Egg Harbor Township, NJ
05.2023 - Current
- Write test procedures for operational and development testing.
- Test National Airspace technology, including RADAR systems.
- Work under the direct supervision of the FENS Director.
- Assist with requirements verification and tracking of the EIDS system, focusing on system testing.
- Support test development, planning, test step creation, and execution.
- Hold a Public Trust clearance.
- Evaluated system availability, throughput and latency to lead network planning, installation, configuration, and testing.
- Build network and system diagrams using Visio.
- Develop pass/fail criteria and metrics for testing and evaluation.
- Conduct ping testing for Starlink and VSAT networks.
- Utilize Unix for system operations and network testing.
- Document testing processes, results, and findings.
- Configure and install network hardware and software infrastructure, including wireless routers, switches, and Cisco devices.
- Monitor and assess network components, taking appropriate corrective actions.
- Collaborate with vendors, colleagues, and management to implement services, and optimize costs.
- Apply coding skills for network automation and testing procedures
IT Helpdesk Agent
Spencer Gifts Corporate Office
Egg Harbor Township, NJ
01.2023 - 05.2023
- Provided level-1 and level-2 remote support for desktops, printers, and other computer-related devices
- Completed accurate and timely logging of problems and resolutions in issue management database
- Delivered first-level contact and problem resolution for users with hardware, software, and applications problems
- Monitored system performance and provided updates to customers
- Tested new hardware and software configurations
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Developed training materials and procedures, and train users in proper use of hardware and software
- Troubleshot and resolved system hardware and software problems
- Performed research to attain in-depth knowledge of supported products and services
System Performance Engineer
Communication Technology Services
Hackensack, NJ
02.2022 - 11.2022
- Commissioned DAS (Distributed Antenna System) 5G Network
- Evaluate and resolve network and data performance issues to ensure efficient and reliable services
- Worked at commercial buildings (Newark Airport, Deloitte, Hudson Yard, Novartis Pharmaceutical, etc.)
- Identify any potential performance issues that developers may need to fix
- Handled Pim testing, 911 Calls, Testing low and high wireless frequency
- Developed departmental objectives, budgets, policies, procedures, and strategies
- Performed routine and scheduled maintenance services
- Assisted with new hire orientation and employee training
- Met deadlines while maintaining high-quality deliverables
- Troubleshoot minor problems and reported larger technical issues
Implementation Specialist
Make USA
Elmwood Park, NJ
12.2021 - 03.2022
- Tested new software for bugs or other problems before release to customers
- Worked with programmers to design and develop software applications according to specifications
- Familiarized new clients with products and services by providing training on new Inventory Management systems
- Researched systems, such as NetSuite, Fishbowl, and QuickBooks to determine best possible implementation/integration for each department
- Coordinated implementation of new software or systems with external vendors or internal departments
- Conferred with new customers to assess current system's strengths and weaknesses
- Developed training materials and procedures, and train users in proper use of hardware and software
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software
- Modified and customized commercial programs for internal needs
Server/Cashier
Borgata Hotel & Casino
Atlantic City, NJ
01.2015 - 01.2019
- Works with customers who have complaints
- Listen to customer concerns, answer customer questions and provide information about the company's products and services
- Resolving customer issues, giving requested information, and providing clients with high-quality customer service
- Greeted and informed customers of products, fostering positive store experiences
- Employed technology systems to locate products or place online customer orders
- Built and maintained positive working relationships with co-workers
- Maintained inventory and store visual presentation to meet customer needs
- Resolved and de-escalated issues to address customer concerns
- Leveraged POS system to perform purchase transactions for team members and customers
Education
Bachelor of Science - Computer Science
Rutgers University
05.2020
Skills
- Network Testing and Troubleshooting (Ping testing, latency analysis, packet capture)
- System and Network Administration (Unix, Linux, Cisco devices, wireless networks)
- Test Development and Execution (Operational and Development Testing, Test Procedures, Pass/Fail Criteria)
- Network Hardware & Software Configuration (Routers, switches, firewalls)
- Airspace Technology and RADAR Systems (National Airspace System, EIDS tracking)
- Technical documentation (test reports, requirements tracking)
- Diagram and workflow design (Visio, network architecture documentation)
- Coding and scripting (Python, Bash, or other relevant languages)
- Satellite and Wireless Technologies (Starlink, VSAT)
- Collaboration and teamwork (working with vendors, management, and colleagues)
- Problem-solving (diagnosing and resolving network/system issues)
- Attention to Detail (Ensuring accuracy in test procedures and documentation)
- Analytical Thinking: Developing testing metrics and evaluating system performance
- Project Support and Coordination (Assisting in test planning, execution, and system tracking)
- Diagnosing and resolving hardware/software issues
- Troubleshooting network connectivity problems
- Configuring and maintaining operating systems (Windows, Linux, Unix)
- Setting up and managing user accounts and permissions
- Supporting enterprise applications and system updates
- Installing, configuring, and troubleshooting printers and peripherals
- Monitoring network performance and diagnosing outages
- Assisting with network configuration (routers, switches, firewalls)
- Managing and troubleshooting wireless network connectivity
- Performing system integration testing and issue resolution
Relevant Years Of Experience
5 years 7 months
Labor Category
Comp Sci 1 G-NDC
Timeline
Network/Test Engineer
The SEMCON Group, LLC
05.2023 - Current
IT Helpdesk Agent
Spencer Gifts Corporate Office
01.2023 - 05.2023
System Performance Engineer
Communication Technology Services
02.2022 - 11.2022
Implementation Specialist
Make USA
12.2021 - 03.2022
Server/Cashier
Borgata Hotel & Casino
01.2015 - 01.2019
Bachelor of Science - Computer Science
Rutgers University
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