Tahmina Akhter

· I take pride to drive market growth of primary client relationships and achieve growth targets in financial performance (deposits, non-interest income). I am proactively asking referrals from existing clients, retaining clients. reaching out to the community and visiting local businesses to promote banking products and services.

I create and execute business development, actively support execution of sales and branch initiatives.

. I Provide training/development/coaching to branch teams on how to effectively engage to deliver on targets and provide an exceptional client experience. I am responsible for talent management functions including: employment, performance evaluations, team development/training, disciplinary actions.

. Not only I Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings in a timely manner. I ensure that my teams are accountable to maintain compliance with applicable federal, state and local laws and regulations.

.I demonstrate a satisfactory ability to identify, evaluate and manage risks within the branch.

· Training and developing new team members in alignment with federal regulations, corporate policies, security procedures, focusing on external business development, internal training, and superior customer service.

· Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.

· Conduct regular coaching/mentoring sessions with staff to help improve skills, achieve daily objectives, and attain advancement.

· Develops and manage employee schedules, balancing individual requests and requirements with business needs.

· Last year in absence of Branch Manager authorized requisitions for new staff and recruited top talent to cultivate a robust and diverse team culture and conducted yearly evaluations for the staff members

· Serve as a representative of Bank in various civic, community and CRA activities to promote the Bank and stablish valuable Business connections.

· Conduct daily and weekly operations, sales and service meetings.

Lead day-to-day branch operations to deliver excellent customer service experiences, resulting in increased customer loyalty and retention.

· Collaborated with the Assistant Branch Manager and Branch Manager to meet daily operational requirements and improve overall branch performance.

· Monitored teller activities and transactions to ensure accuracy and compliance with bank regulations and policies.

· Assumed responsibility for conducting monthly branch audits and self-assessments in the absence of the Branch Manager and Assistant Branch Manager.

Oversaw all branch sales and operations, implementing effective sales and service practices by assigning team goals aimed at driving sales and delivering outstanding customer service.