TAHNEE KAWAKAMI
Rancho Cordova,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Relocating to Rancho Cordova April 2024
Overview
9
9
years of professional experience
Work History
Assistant Manager
Wow Wow Lemonade
Scottsdale, AZ
05.2021 - Current
- All responsibilities listed perviously as Supervisor For Wow Wow Lemonade
- Created and maintained onboarding materials such as policies and procedures.
- Conducted employee intake interviews to assess skills, abilities, and job requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Organized multiple catering events for parties of 200-300 people. Including large scale events for Fall Out Boy, Post Malone and Alice Cooper.
Lead Supervisor
Wow Wow Lemonade
Scottsdale, AZ
03.2018 - 05.2021
- Supervised the overall performance of team members and kitchen operations.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised the preventative maintenance and upkeep of equipment, and facility.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store owners to develop strategies for achieving sales and profit goals.
- Left briefly from March 2020-July 2020 to work for Discover Card
Operations Associate
GoPuff
Phoenix, AZ
04.2023 - Current
- Pick and pack items for dispatch to customers.
- Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies.
- Manage inventory and re-shelving of canceled orders.
- Contact customer for substituted or out-of-stock items.
- Handle, scan and move product in a safe and well-organized manner.
- Ensure accuracy of all food and beverage packaged for delivery.
- Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements.
- Prepare, package and stage/handoff orders.
Account Manager
Discover Financial Services
Phoenix, AZ
03.2020 - 07.2020
- Monitored accounts on a daily basis.
- Identified outstanding account receivables.
- Investigated historical data for debts and bills.
- Took actions in order to encourage timely payments.
- Processed payments and refunds.
- Resolved billing issues
- Contacted Clients and Discuss their overdue payments.
- Updated account status records.
- Utilized effective communication skills to handle customer service inquiries.
- Prepared and presented reports on collection activities and progress.
- Used computerized system for tracking, information gathering, and/or troubleshooting.
- Refer customer inquiries to appropriate published materials, secondary sources, or more senior staff.
Sales Associate
Old Navy
Scottsdale, AZ
01.2018 - 05.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
Retail Sales and Deckhand
Atlantis Submarines
Honolulu, HI
05.2015 - 01.2018
- Greeted every customer with a smile, friendly conversation and offer of assistance to enhance customer experience and buying opportunities.
- Perform lookout duties while underway, including watching for other vessels and monitoring the ocean for potential unsafe conditions.
- Assist in boarding and disembarking of passengers.
- Handle mooring lines to dock or undock the vessel and transit locks Assist with filling water, bunkering fuel, connecting and disconnecting shore power as directed.
- Seek the highest levels of quality and professionalism.
- Managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases.
- Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Education
Bachelor of Science - Sports Management
Grand Canyon University
Phoenix, AZ12-2017
Skills
- Skills: Operations management, recruiting and interviewing, budgeting and finance, customer relationship management
- Computer Skills: Word, Excel, PowerPoint, Outlook
- Training: Arizona Food Manager Certification
Volunteer Experience
Outrigger Rainbow Classic － Honolulu, HI
- Contributed to organizing children's sign up for prize giveaways.
- Guided fans to locations of programs of events and half time sign ups.
- Passed out designated item of the night. Helped with half time festivities.
- Energized fans to sign up for half time games
Final Four Ambassador NCAA Final Four － Phoenix, AZ
- Positioned to field questions from Final Four fans attending.
Shift Lead for Fan Fest Waiver Station NCAA Final Four － Phoenix, AZ
- In charge of a team of ten members. Look after a few thousands of fans.
- Helped things run smooth by keeping everyone on task as well as contacting a supervisor or security if things went from.
- Being ethically responsible and reporting any misbehavior of fans or employees regardless of friendships. As well as help to monitor waivered fans and direct unwaivered participants to the waiver stations to sign and receive their waiver wristband.
References
Amy Ngo
Current Owner Wow Wow Lemonade
Email: Scottsdale@wwlem.com
Cell: (714) 383-2968
Beth Glaeser: Former Owner and Manager at Wow Wow Lemonade
Cell: (480) 295-0366
Timeline
Operations Associate
GoPuff
04.2023 - Current
Assistant Manager
Wow Wow Lemonade
05.2021 - Current
Account Manager
Discover Financial Services
03.2020 - 07.2020
Lead Supervisor
Wow Wow Lemonade
03.2018 - 05.2021
Sales Associate
Old Navy
01.2018 - 05.2018
Retail Sales and Deckhand
Atlantis Submarines
05.2015 - 01.2018
Bachelor of Science - Sports Management
Grand Canyon University
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