Tahnee L. Armstrong

• Developed and executed comprehensive marketing strategies to enhance brand visibility and customer engagement.
• Led cross-functional teams to implement promotional campaigns that drove increased foot traffic to the casino.
• Analyzed market trends and customer data to optimize marketing initiatives and improve ROI.
• Oversaw digital marketing efforts, including social media, email campaigns, and website optimization.
• Mentored junior marketing staff, fostering skills in project management and creative problem-solving.
• Conducted budget planning for marketing activities, ensuring alignment with overall business objectives.
• Evaluated campaign performance through analytics tools, refining strategies to enhance effectiveness and reach.
• Built strong relationships with industry professionals and influencers.
• Developed comprehensive marketing plans in alignment with overall business goals and objectives.
• Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
• Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
• Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.

Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.

• Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
• Managed inventory control, optimizing stock levels to minimize waste while meeting customer demand.
• Analyzed sales data to identify trends, informing product selection and pricing strategies for profitability.
• Designed customer loyalty programs, increasing repeat business through targeted promotions and rewards.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Directed operational strategies to enhance guest satisfaction and service efficiency.
• Implemented staff training programs to improve overall team performance and service delivery.
• Oversaw financial management, optimizing budget allocations for maximum profitability.
• Established key partnerships with local businesses to enhance guest offerings and experiences.
• Analyzed market trends to inform strategic decisions and drive competitive advantage.
• Developed marketing strategies that increased brand visibility and customer engagement.
• Ensured compliance with health, safety, and regulatory standards across all hotel operations.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

• Oversee maintenance operations, ensuring compliance with safety regulations and company standards.
• Develop and implement facility management strategies to optimize space utilization and operational efficiency.
• Coordinate vendor relationships, negotiating contracts to secure favorable terms for services and supplies.
• Manage facility budgets, tracking expenses and identifying areas for cost reduction without compromising quality.
• Lead emergency preparedness initiatives, creating response plans to safeguard personnel and assets during crises.
• Mentor junior staff, providing training on best practices in facilities management and operational procedures.
• Conduct regular inspections of facilities, identifying maintenance needs and coordinating timely repairs or upgrades.
• Implement sustainability initiatives, promoting energy-efficient practices throughout the organization's facilities.
• Responded to building emergencies and managed repairs.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
• Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
• Investigated problems and determined appropriate remedies.
• Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
• Controlled expenses to meet budget requirements.
• Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
• Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
• Maintained HVAC, temperature control, electrical and building automation systems.
• Interviewed, hired, and trained qualified maintenance employees.
• Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
• Created management reports outlining important facility statistics.
• Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
• Supervised a staff of 15 in day-to-day activities.
• Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.

• Coordinated recruitment processes, ensuring timely communication with candidates and hiring managers.
• Assisted in onboarding new employees, streamlining paperwork and orientation procedures.
• Maintained employee records in HRIS, ensuring accuracy and compliance with regulations.
• Supported performance management initiatives by organizing training sessions and feedback meetings.
• Implemented employee engagement activities, fostering a positive workplace culture.
• Managed benefits administration, addressing employee inquiries and resolving issues promptly.
• Conducted exit interviews, gathering insights to enhance retention strategies and improve workplace satisfaction.
• Collaborated with team members to develop HR policies, ensuring alignment with organizational goals and compliance standards.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Organized new employee orientation schedules for new hires.
• Supported HR Manager in strategic planning sessions focused on organizational development and growth.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Processed employee termination paperwork at direction of supervisory staff.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
• Organized company-wide events for team building purposes, boosting overall morale among employees.
• Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
• Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
• Enhanced HR data management through implementation of new HR Information System (HRIS).
• Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
• Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
• Improved hiring quality by developing detailed job descriptions and selection criteria.
• Enhanced internal communication with development of monthly newsletter, highlighting team achievements and HR updates.
• Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.

• Conducted comprehensive audits of gaming revenue to ensure compliance with regulatory standards.
• Analyzed financial reports and discrepancies to identify trends and recommend corrective actions.
• Collaborated with cross-functional teams to streamline processes related to cash handling and reporting.
• Prepared detailed documentation of audit findings for management review and regulatory submissions.
• Investigated discrepancies discovered during auditing process.

• Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
• Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
• Delivered comprehensive financial analysis reports to inform budgeting decisions, leading to more accurate forecasting and resource allocation.
• Identified opportunities for process improvement, implementing changes that led to increased efficiency and productivity across all departments.

• Managed records of noxious weed treatments and fire management activities.
• Organized data entry for program reporting and compliance documentation.
• Assisted in scheduling field operations and coordinating team logistics.
• Developed training materials to educate staff on best practices in weed management.

• Oversaw daily office operations, ensuring efficiency and adherence to departmental policies.

• Processed and maintained student activity records.
• Assisted staff in benefits package signup
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

• Oversaw daily campground operations, ensuring compliance with safety regulations and guest satisfaction.

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.

• Monitored youth engagement activities to ensure safety and compliance with organization policies.

• Coordinated recruitment efforts to fill staffing vacancies within organizational departments.
• Processed employee applications and maintained accurate candidate records in HR systems.