Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Tahnee Nolasco

Middlesex,NJ

Summary

I have a successful track record leading impactful training, education, and talent development initiatives for a global organization. These drive exceptional results in Operations and Sales. I have demonstrated strong team leadership, vendor management, and proactive stakeholder engagement. My proactive approach to building partnerships and promoting employee engagement has been crucial to our success. I aim to use my skills to contribute to organizational success across the enterprise. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Overview

22
years of professional experience

Work History

MAC Cosmetics N.A.
NYC Base, USA

SERVICE EXPERIENCE DIRECTOR
04.2019 - 07.2023

Job overview

  • By creating & facilitating specialized trainings ensuring a sharp focus on coaching, feedback skills & Customer service expectations, thereby achieving sales growth & productivity
  • Evergreen training materials to ensure that the Customer experience is a relevant focus, meanwhile foreseeing future training needs ensuring all content reflected both Sales & Educational brand strategies
  • Customer & Collaborating with Field Executive leaders to align POS strategies with consumer expectations
  • (Macy's, Nordstrom, Dillard's, Bloomingdale's, Belk, Ulta) by leveraging both education tools & Brand Marketing strategies to achieve sales plan
  • Maintain detailed emphasis on Fiscal year analysis, pinpointing training periods & identifying educational material needs/projects needed to support achieving all KPI goals through Service behaviors

Microcenter/Microelectronics
Paterson, USA

SALES/OPERATIONS/MERCHANDISING SR. MGR.
01.2010 - 04.2019

Job overview

  • Senior Retail Manager, well-versed in Operations, Sales, and Merchandising.
  • I am focused on driving sales through associates' development in areas such as customer service and product knowledge.
  • Provided strong leadership of the flagship store, slated for $34 million, and grew to $60 million, carrying and managing $6.5 million in inventory, 35 sq. Ft. building.
  • .38% shrink on 65 million in Paterson, NJ.
  • As a member of our senior management, I've fostered a sense of commitment for the management and sales teams of more than 100 employees.
  • Assumed responsibility for running an effective and high-performance store, which includes, but is not limited to, driving customer satisfaction, managing payroll, hiring and training sales teams, coaching and motivating staff, and developing goals that consistently exceeded expectations.
  • Monitored sales, and analyzed business results to develop opportunities to fuel store performance.

Microcenter/Microelectronics
Paterson, USA

OPERATIONS MANAGER
03.2007 - 12.2009

Job overview

  • Operations manager of $27 Million North Jersey store
  • Supervising 25 Operations employees and 3 supervisors
  • Promoted to Retail Sales Manager in just over a year of employment
  • Set and Grand Opened the first new model, flagship store in the chain followed by the best first Inventory of a new store
  • Worked closely, weekly with the Director and VP of Operations to ensure a smooth transition into the chain
  • Consistently achieved inventory control, productivity and expense goals

The Sports Authority
Piscataway, USA

OPERATIONS MANAGER
01.2002 - 12.2006

Job overview

  • Operations manager of $12 Million Piscataway store
  • Supervising 32 sales and merchandising employees, three managers, and two supervisors
  • Promoted to Multi-Site training Operations Manager within the first year of employment
  • Managed freight scheduling/receiving
  • Implemented inventory controls, reduced out-of-stocks, and improved customer service levels of Piscataway sports supply store

Skills

  • Human Resources
  • Microsoft Office Suite
  • Self-starter
  • Analytical skills
  • Project Management
  • Detail-oriented
  • Team Collaboration
  • Process Development
  • Communication Skills
  • Community Engagement
  • Negotiation
  • Business Analysis
  • Inventory Management
  • Policies and Procedures
  • Business Acumen
  • Customer service
  • PC Hardware Build & Diagnostics
  • Software Diagnostics
  • Windows OS
  • Computer Networking
  • Apple
  • POS installation

Timeline

SERVICE EXPERIENCE DIRECTOR

MAC Cosmetics N.A.
04.2019 - 07.2023

SALES/OPERATIONS/MERCHANDISING SR. MGR.

Microcenter/Microelectronics
01.2010 - 04.2019

OPERATIONS MANAGER

Microcenter/Microelectronics
03.2007 - 12.2009

OPERATIONS MANAGER

The Sports Authority
01.2002 - 12.2006

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Tahnee Nolasco