TAHNEE PENDARVIS

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients. Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Performed patient pre-admission, admission, transfer and discharge activities. Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Collected and validated patient demographics and insurance information for 10-15 patients daily. Worked with patients to ascertain issues and make referrals to appropriate specialists. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Obtained signatures from financial responsibility and treatment procedures from patients or guardians. Resolved patient financial problems with guidance from documented guidelines and procedures. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interviewed patients or their representatives to identify problems relating to care. Maintained knowledge of community services and resources available to patients. Referred patients to appropriate health care services or resources. Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Collected funds and co-payments for patient’s services. Assisted patients in filling out check-in and payment paperwork. Took copayments and compiled daily financial records. Reviewed and corrected claim errors to facilitate smooth processing. Balanced deposits and credit card payments each day. Compiled and reviewed medical charts. Generated monthly statements to check outstanding balances. Reviewed over 25 daily care slips for doctors. Explained plans for treatment and payment options. Worked with patients to ascertain issues and make referrals to appropriate specialists. Organized patient records and database to facilitate information storage and retrieval. Applied administrative knowledge and courtesy to explain procedures and services to patients. Facilitated communication between patients and various departments and staff. Helped address client complaints through timely corrective actions and appropriate referrals.

Answer telephones and directed 50-75 calls to appropriate staff daily. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records Maintain medical records, technical library, or correspondence files Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Supervised Front-Line coworkers with patient scheduling. Checked doctor appointment schedules. Did referrals and precertification for insurance and render service Sent emails, time sheet, and attendance. Delivered superior customer service in every interaction and skillfully resolved conflicts. Forecasted department labor requirements and established accurate budgets to cover expected demands. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Deployed corrective actions quickly to maintain strong quality standards and protect consumers. Learned every team members' role to offer skilled backup during shortages and high-volume periods. Educated workers about proper safety procedures to prevent accidents and injuries. Coordinated supervisory assignments to maintain strong front-line leadership over Office operations. Trained personnel to develop new team leads for medical department needs.