Tahnieah Leach
Durham,NC
Summary
Results driven adaptable professional with a strong background in hospitality, customer service, wellness, and health communication. Known for creating positive, memorable experiences, supporting diverse populations, solving problems, and maintaining high standards of service in fast-paced environments. I bring strong communication skills, emotional intelligence, and a fast learning mindset, with the ability to connect with people from all backgrounds. As I relocate to Baltimore, I am seeking a role where I can grow, gain mentorship, and make an immediate impact while delivering excellence to every team I join.
Overview
8
8
years of professional experience
Work History
Beauty Details by Tee
Founder/CEO
03.2020 - Current
- Self motivated, with a strong sense self & personal responsibility.
- Analyze trends to identify opportunities for product expansion, growth, and service enhancement.
- Conduct risk assessments to mitigate potential challenges in business ventures and investments.
- Proven ability to learn quickly and adapt to new situations.
- Provide tailored consultations to create positive client experiences, anticipate needs, and build lasting relationships grounded in trust and reliability.
- Provide guidance on product use and care, empowering clients to achieve optimal results and long-term satisfaction.
- Proactively monitor product safety, replacing potentially harmful items to safeguard client health and maintain hair integrity
Spa Receptionist
Spavia Day Spa
11.2025 - Current
- Anticipate client needs by proactively managing scheduling and communications across phone, email, and text, ensuring smooth operations and exceptional service.
- Maintain meticulous records and administrative documentation, ensuring effective teamwork, compliance, and accuracy.
- Prepare and organize materials for clients and service providers, plan ahead for upcoming services/events, and track outcomes to ensure smooth operations and improve workflow efficiency.
- Handle client concerns and staff inquiries maintaining calm and professional in high stress situations.
- Coordinated spa services, optimizing staff schedules and maximizing resource allocation for peak efficiency.
Well Guide
Well
11.2023 - 09.2025
- Adhered to policies and procedural guidelines to provide accurate member support in compliance with HIPAA.
- Communicated written and verbal health information to diverse populations to support awareness and resource access
- Managed and streamlined communications between health facilities, insurance providers, and clients, maintaining an organized workflow and timely follow-up.
- Actively engaged with members to understand their needs and delivered personalized educational resources, fostering trust and exceeding service expectations
- Effectively communicated project outcomes to audit teams and in company meetings, demonstrating professionalism, thoroughness, accountability, and confident public speaking.
Teacher’s Assistant
All Starz Children's Academy
11.2022 - 11.2023
- Facilitated small group instruction, enhancing student engagement and comprehension of curriculum material.
- Collaborated with educators to develop individualized lesson plans tailored to students' unique progress levels.
- Developed and maintained strong relationships with students, fostering trust and encouraging academic growth.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
Teacher's Assistant
Kiddie Academy
05.2021 - 10.2022
- Supported classroom activities by preparing materials and organizing educational resources.
- Assisted lead teachers in implementing lesson plans and adapting curricula for diverse learning needs.
- Fostered a positive learning environment through effective behavior management strategies and student engagement techniques.
- Collaborated with educators to assess student progress and provide feedback on individual learning goals.
Beauty Advisor
Sephora
06.2019 - 11.2024
- Delivered personalized consultations, anticipating client needs and fostering strong relationships.
- Maintained organized displays and workflow, supporting operational efficiency and quality standards.
- Collaborated across teams to execute brand events and promotions, ensuring smooth coordination and attention to detail.
- Leveraged digital tools for tracking sales trends, identifying opportunities for upselling and cross selling.
Alumni Relations Caller
North Carolina Central University, NCCU
06.2017 - 11.2021
- Built relationships with alumni through calls, storytelling, and sharing updates, adapting communication to audience needs.
- Managed confidential information responsibly and maintained accurate records.
- Consistently met daily call quotas while demonstrating strong time management and organizational skills.
Education
Bachelor of Science - Public Health Education
North Carolina Central University
Durham, NC06.2017
Skills
- Scheduling & workflow coordination
- Record keeping & documentation
- Active listening & empathy
- Public speaking
- Anticipating client needs
- Communicating health information
- Attention to detail
- Policy/procedure interpretation & implementation
- Initiative & proactivity
- Team collaboration
- Conflict resolution & problem solving
- Strong organization
Timeline
Spa Receptionist
Spavia Day Spa
11.2025 - Current
Well Guide
Well
11.2023 - 09.2025
Teacher’s Assistant
All Starz Children's Academy
11.2022 - 11.2023
Teacher's Assistant
Kiddie Academy
05.2021 - 10.2022
Beauty Details by Tee
Founder/CEO
03.2020 - Current
Beauty Advisor
Sephora
06.2019 - 11.2024
Alumni Relations Caller
North Carolina Central University, NCCU
06.2017 - 11.2021
Bachelor of Science - Public Health Education
North Carolina Central University
INTERNSHIP
- Participated in internship with real estate company Greystar.
- Learned entry-level real estate concepts, terminology, and sales methods.
- Collaborated with teams to manage mock properties and develop presentations.
- Gained experience in client communication, property evaluation, and business practices.