Tahnika Miles-Arce
Salina,KS
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Homewood Suites By Hilton downtown Salina
Salina, KS
04.2024 - Current
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to customer inquiries via phone, email, and in person.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Greeted visitors warmly and directed them to correct personnel or office.
Uber Partner
Uber Eats
Salina , KS
07.2020 - Current
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Managed customer complaints professionally and courteously.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Maintained valid driver's license at all times according to state regulations.
- Followed company policies and procedures related to driver conduct on the road.
- Cleaned vehicle regularly to maintain professional appearance.
- Followed safety regulations and state laws governing vehicle operation.
- Delivered or picked up mail and packages for customers or employees.
DoorDash Delivery Driver
DoorDash
Salina, KS
07.2020 - Current
Quality Assurance Specialist
Sunflower Bank
Salina , KS
04.2020 - 06.2020
- Participated in supplier evaluation activities including audits, assessments, evaluations.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Identified inconsistencies between address labels and delivery locations.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Labeled containers with proper destination addresses for efficient distribution.
- Organized outgoing mail into designated bins according to postal regulations.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
Lead Bank Teller
Sunflower Bank
Salina, KS
05.2019 - 06.2020
- Assisted in training new tellers on bank processes and procedures.
- Implemented security protocols within the branch such as safe deposit box access codes.
- Provided guidance to other tellers when needed.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Handled incoming mail related to customer accounts including deposits and loan applications.
- Ensured compliance with all banking regulations and policies.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Prepared reports detailing customer account activity for management review.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Education
High School Diploma -
Salina Central High School
650 E. Crawford St05-2015
Skills
- Project Management
- Office Organization
- Call Routing
- Cash Handling
- Inventory Control
- Office Administration
- Multitasking and Organizing
- Internal Communications
- Exceptional collaboration skills
- Supportive listening skills
- Efficient time management
Languages
Spanish
Limited
American Sign Language
Elementary
Timeline
Front Desk Receptionist
Homewood Suites By Hilton downtown Salina
04.2024 - Current
Uber Partner
Uber Eats
07.2020 - Current
DoorDash Delivery Driver
DoorDash
07.2020 - Current
Quality Assurance Specialist
Sunflower Bank
04.2020 - 06.2020
Lead Bank Teller
Sunflower Bank
05.2019 - 06.2020
High School Diploma -
Salina Central High School
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