Tahola Kelly
Roselle Park,NY
Summary
Results-driven professional with a strong background in optimizing workflows and implementing process improvements to enhance organizational efficiency. Proven success in fostering team collaboration and leveraging problem-solving skills to consistently achieve and exceed operational goals. Committed to driving continuous improvement initiatives that align with organizational objectives, elevating overall performance and productivity. Skilled at navigating complex challenges while maintaining a strategic focus on achieving desired outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Specialist
Success Academy Charter Schools
New York, New York
06.2025 - Current
- Coordinated daily operations to ensure process efficiency and workflow consistency.
- Managed inventory levels using automated tracking systems and software tools.
- Developed training materials for new staff to enhance onboarding experiences.
- Analyzed operational data to identify areas for process improvement and optimization.
- Facilitated communication between departments to ensure alignment on operational goals.
- Documented standard operating procedures for consistency in task execution and quality control.
- Currently serving as Social Media Manager, leading content strategy and execution across Instagram, TikTok, and Facebook to drive engagement and brand growth.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
Assistant Store Manager
ASRV
New York, USA
05.2024 - 04.2025
- Guided personalized consultations, consistently exceeding sales targets and maintaining high store standards.
- Cultivated positive client relationships by offering tailored solutions and collaborating to enhance shopping experiences.
- Oversaw stock levels and visual merchandising, ensuring accurate product knowledge for informed recommendations.
- Collaborated with the team to achieve ambitious sales goals, maintain organization, and create engaging shopping environments.
- Trained and mentored team members to enhance product knowledge and operational efficiency.
- Led daily store operations to ensure exceptional customer service and sales performance.
Front Desk Associate
LIU Brooklyn Gym
Brooklyn, USA
08.2023 - 04.2025
- Managed gym entry, ensuring smooth operations and accurate headcounts for safety compliance.
- Assisted users with navigation and workout techniques, significantly enhancing their gym experience.
- Maintained cleanliness and organized equipment, contributing to a safe and tidy environment.
- Monitored gym capacity to adhere to safety standards, ensuring a secure workout space for all members.
- Promoted health programs, inspiring increased participation and fostering community engagement.
Crew Member
Burger King
Roselle, USA
04.2023 - 07.2023
- Efficiently prepared orders, enhancing service speed while ensuring high food quality.
- Maintained kitchen organization, ensuring compliance with health and safety standards.
- Collaborated with the kitchen team to reduce wait times, significantly boosting customer satisfaction.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining and kitchen areas to enhance guest experience.
Sales Associate
G by Guess
Elizabeth, USA
12.2021 - 07.2022
- Elevated customer satisfaction and sales through expert styling and extensive product knowledge.
- Earned 'Sales Associate of the Week' multiple times for exceptional sales performance.
- Achieved a promotion to Manager within 7 months, demonstrating strong leadership capabilities.
- Executed visual merchandising strategies to enhance product presentation and drive sales.
- Trained new hires, significantly boosting team efficiency and cohesion.
Grocer
Stop & Shop
Elizabeth, USA
04.2021 - 07.2021
- Managed goods distribution, enhancing restock speed and accuracy for optimal inventory levels.
- Optimized inventory practices, ensuring consistent product availability and compliance.
- Implemented effective restocking methods, reducing aisle congestion and improving customer flow.
- Analyzed stock levels to optimize replenishment strategies, minimizing shortages and maximizing product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
Sales Associate
Dollar General
Elizabeth, USA
08.2020 - 02.2021
- Enhanced customer satisfaction by assisting with purchases and ensuring transaction accuracy.
- Managed cash operations, maintaining efficient service and improving checkout speed.
- Facilitated phone plan sales, thereby boosting customer experience and service delivery.
- Processed Western Union transactions with precision, ensuring accuracy and building customer trust.
- Coordinated with team members during peak times to optimize workflow and uphold store standards.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
Youth Counselor
Building Future Leaders/S.O.A.R.
Elizabeth, USA
05.2019 - 10.2020
- Guided youth in New Jersey, boosting both academic performance and leadership skills.
- Developed tailored counseling plans, resulting in notable behavioral improvements.
- Collaborated with staff to enhance the overall school environment.
- Mentored youth in personal development and conflict resolution strategies.
- Facilitated workshops promoting leadership skills and teamwork among participants.
Education
Bachelor's of Business Administration - Entrepreneurship
Long Island University
Brooklyn05.2025
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- System development
- Resource planning and scheduling
- Scheduling expertise
- Teamwork and collaboration
Certification
- First Aid/CPR Certified
Timeline
Operations Specialist
Success Academy Charter Schools
06.2025 - Current
Assistant Store Manager
ASRV
05.2024 - 04.2025
Front Desk Associate
LIU Brooklyn Gym
08.2023 - 04.2025
Crew Member
Burger King
04.2023 - 07.2023
Sales Associate
G by Guess
12.2021 - 07.2022
Grocer
Stop & Shop
04.2021 - 07.2021
Sales Associate
Dollar General
08.2020 - 02.2021
Youth Counselor
Building Future Leaders/S.O.A.R.
05.2019 - 10.2020
Bachelor's of Business Administration - Entrepreneurship
Long Island University