Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tahrrisha Rodriguez

CHARLOTTE,NC

Summary

Office coordinator with over 30+ years’ experience in the Warehouse, Logistics, and Transportation fields Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced customer service professional bringing 25+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Transportation regulations and standards.

Overview

17
17
years of professional experience

Work History

Inbound/Outbound Logistics Coordinator

APL LOGISTICS
11.2019 - Current
  • Account Coordinator of at least 25+ Customers per day
  • Facilitate Shipments of products from one destination to another; working with both LTL, FTL and Small Packages
  • Arranging Transportation, schedule, and orchestrating deliveries to meet customer needs
  • Heavy Data entry of customer shipments into company’s intranet
  • Set-up Loads for shipment via phone or email
  • Researched and dispatched transportation companies to best fit customers and company needs
  • Customer Service Support Daily via phone and email.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
  • Tracked orders and notified customers of status or potential delays as needed
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

Logistics Coordinator

SAFE FLEET
05.2017 - 11.2019
  • Facilitate Shipments of products from one destination to another; work with both LTL, FTL and Small Packages
  • Helped company improvement of vendor relations by 20%
  • Managed Company's Multiple accounts and vendors
  • Arranging Transportation, schedule, and orchestrating deliveries to meet customer needs
  • Heavy Data entry of customer shipments into company’s intranet
  • Set-up Loads for shipment designated Material Handlers for loads
  • Assisted in streamlining shipping and transportation process
  • Researched and dispatched transportation companies to best fit customers’ needs
  • Customer Service Support Daily.
  • Generated documentation and information required for customer shipments.

Customer Experience Specialist

Ingersoll-rand
04.2016 - 05.2017
  • Heavy order entry into company's IT system
  • Track and Trace
  • Large volume of Customer Service daily on 1st shift
  • Successfully maintained filing system and customer paperwork
  • Completed a large volume of clerical work to bring backlog current
  • Cited for Outstanding Customer Service Support by several customers and vendors
  • Researched and dispatched transportation companies to best fit customers’ needs; worked with LTL.

Receiving Supervisor

Freight Breakers
06.2014 - 04.2016
  • Supervised Unloading of product on 1st Shift crew of 20+ employees
  • Supervised palatalized staging of freight for entire shift
  • Oversaw hiring and training of new employees per demand
  • Management of daily operations on 1st shift
  • Successfully maintained filing system and production paperwork for entire shift
  • Completed large volume of office and clerical work daily.
  • Prepared incident reports and gathered data when accidents occurred on receiving floor.
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.

Sr. Outbound Traffic Coordinator

DMSI
09.2007 - 06.2014
  • Routes shipments to Department Stores by building loads; and designating carriers
  • Coordinating with team members to find alternative solutions and elevating exceptions to supervisor
  • Scheduling and Tracking loads in event of failures through carriers
  • Communicates with and prepares daily reports for traffic leadership, management and carrier
  • Monitoring and responding to supplier's and carrier's communications to ensure product is delivered in timely manner
  • Provides customer service for internal management, suppliers, and carriers by providing education on shipments and loads
  • Oversaw hiring and training of new employees per demand
  • Accurate distribution of daily e-mailed schedules to over 40 different executives regarding shipping schedules
  • Accurate set-up of outbound trailers to management and shipping personnel
  • Assisted management in various office and warehouse functions that kept us in #1 status
  • Maintained filing system and production paperwork for entire shift.

Education

Pre-Law

Sullivan County Community College
Loch Sheldrake, NY

Bachelor of Science - Business Administration

ITT Technical Institute - Charlotte
Charlotte, NC

Skills

  • Microsoft Office and PC Proficient (AX, WMS System, Ship Max, Oracle and Syteline)
  • Shipment Tracking, Problem Solving
  • Data, Order Entry and Transportation Management
  • Shipping Procedures, Purchase Order Coordination, and Documentation
  • Problem-Solving

Accomplishments

Recipient of the 2nd Quarter (Ingersoll-Rand) Presidential Achievement Award for Outstanding Customer Service

Timeline

Inbound/Outbound Logistics Coordinator

APL LOGISTICS
11.2019 - Current

Logistics Coordinator

SAFE FLEET
05.2017 - 11.2019

Customer Experience Specialist

Ingersoll-rand
04.2016 - 05.2017

Receiving Supervisor

Freight Breakers
06.2014 - 04.2016

Sr. Outbound Traffic Coordinator

DMSI
09.2007 - 06.2014

Pre-Law

Sullivan County Community College

Bachelor of Science - Business Administration

ITT Technical Institute - Charlotte

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Tahrrisha Rodriguez