Tahur Usman
Sugar Land
Summary
Authorized to work in the US for any employer
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
Star Furniture
Houston, TX
09.2022 - 05.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld privacy and security requirements for customer information.
- Utilized Salesforce CRM to systematically record and update customer notes, ensuring data integrity and reliability.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled contracts and payments on accounts.
Guest Experience Manager
Ashely home store
Sugar Land, TX
09.2021 - 09.2022
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Collaborated with event coordinators to organize meetings and special events.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Assistant Store Manager
ANN INC
Houston, TX
08.2021 - 10.2021
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
Clinique Counter Manager
Dillard's, Inc
Pearland, TX
03.2021 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Pandora Jewelry
Sugar Land, TX
08.2020 - 03.2021
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Generated business proactively by contacting new and existing customers via telephone, electronic communication, community networking and on showroom floor.
- Recommended sales and promotional improvements, planned marketing activities, upgraded store design and maintained showroom to create customer-friendly sales environment.
Assistant Store Manager
Cherry Hill Programs
Sugar Land, TX
11.2015 - 04.2020
- Assigned tasks to associates to fit skill level and maximize team performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Education
High School Diploma -
Taylor High School
Houston, TX05-2019
Associate of Science -
Houston Community College
Houston, TX08-2025
Skills
- Management Experience (5 years)
- Sales
- Microsoft Office (5 years)
- Excel (2 years)
- Microsoft Word
- Customer service
- Proofreading
- Problem-solving abilities
- Project management abilities
- Call center experience
- Data entry
- Administrative support
Timeline
Customer Service Advocate
Star Furniture
09.2022 - 05.2024
Guest Experience Manager
Ashely home store
09.2021 - 09.2022
Assistant Store Manager
ANN INC
08.2021 - 10.2021
Clinique Counter Manager
Dillard's, Inc
03.2021 - 08.2021
Sales Associate
Pandora Jewelry
08.2020 - 03.2021
Assistant Store Manager
Cherry Hill Programs
11.2015 - 04.2020
High School Diploma -
Taylor High School
Associate of Science -
Houston Community College