Tahyisha Taylor
STOCKBRIDGE,GA
Summary
Strategic and results-driven professional with over 20 years of experience in customer success, project management, and service implementation. Expertise in driving process optimization, leading cross-functional teams, and enhancing client satisfaction through effective communication and innovative problem-solving. Proven track record in leveraging technology to streamline operations and achieve business goals. Seeking a Customer Success Manager role to contribute to organizational growth and client success.
Overview
19
19
years of professional experience
Work History
Entrepreneur & Client Success Manager
Tahylor Made Apparel
02.2020 - Current
- Spearheaded customer relations, achieving a 90% customer satisfaction rate by resolving inquiries with a personalized approach.
- Managed end-to-end order fulfillment, ensuring timely delivery and high-quality products, reducing shipping times to 3-5 business days.
- Developed and executed targeted marketing strategies, increasing social media engagement and growing the customer base by 30%.
- Implemented streamlined operational workflows, reducing costs by 15% through improved inventory management and vendor relations.
Business Account Specialist
Sprint
03.2012 - 12.2020
- Directed service implementations for business clients, enhancing process efficiency and consistently meeting complex project deadlines.
- Delivered prompt resolution of technical and service-related issues, maintaining high customer satisfaction in a dynamic environment.
- Adapted to shifting priorities and maintained exceptional performance, ensuring client satisfaction and operational excellence.
Implementation Specialist
Sprint
04.2008 - 03.2012
- Customized wireline service implementations, aligning solutions with client needs and achieving on-time project completion.
- Facilitated clear communication with stakeholders, ensuring rapid issue resolution and successful service delivery.
- Managed multiple implementation projects, consistently meeting client expectations and contributing to operational success.
Delta Direct Agent
Delta Airlines
04.2007 - 03.2008
- Efficiently resolved customer queries, contributing to Delta’s reputation for excellent customer service.
- Collaborated with team members to enhance service delivery, improving operational efficiency and resolution times.Efficiently resolved customer queries, demonstrating strong problem-solving skills to ensure positive customer experiences
- Contributed to Delta's reputation for excellence in customer service, providing top-tier support across all touchpoints
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Customer Service Manager
Sharon McSwain Home
01.2006 - 03.2007
- Led performance monitoring and feedback initiatives, improving team productivity and customer satisfaction.
- Developed quality assurance protocols, collaborating with sales and marketing teams to resolve customer concerns effectively.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Business Administration
Devry University
Decatur, GA2003
Skills
- Customer Success & Support
- Project Management & Implementation
- Process Optimization & Efficiency
- Technological Proficiency
- Analytical Thinking & Problem-Solving
- Cross-Functional Team Leadership
Timeline
Entrepreneur & Client Success Manager
Tahylor Made Apparel
02.2020 - Current
Business Account Specialist
Sprint
03.2012 - 12.2020
Implementation Specialist
Sprint
04.2008 - 03.2012
Delta Direct Agent
Delta Airlines
04.2007 - 03.2008
Customer Service Manager
Sharon McSwain Home
01.2006 - 03.2007
Bachelor of Science - Business Administration
Devry University
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