TAI COOPER
Suitland,MD
Summary
To obtain employment in a field that will allow development and improve skills through training and on the job experience. Professional, with outstanding customer service, and administrative experience with the ability to work well under pressure and complete tasks in a timely manner. Trustworthy and dedicated Lead Cashier with 20 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
23
23
years of professional experience
Work History
Head Cashier
Home Depot
04.2016 - 08.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Delivery Driver
U.P.S.
09.2004 - 03.2012
- Loaded vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods
- Drove vehicles, or use public conveyances if necessary to reach destinations to deliver messages or materials
- Planned and followed the most efficient routes for delivering goods
- Tracked all deliveries via computer or logged to insure compliance and appropriate customer service was provided
- Ensured address on package matches up to delivery address
- Inspected and maintain vehicle, adding fluids and oil as needed
- Followed traffic signs and street signs to get to destination
- Asked for feedback on provided services and resolve clients’ complaints
- Maintained records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Worked with support team to provide exceptional customer services and address customer concerns
- Reported any incidents they encounter on the road to a dispatcher
- Monitored traffic conditions to avoid delays.
Front Desk Clerk
Marriott Residents Inn
01.2002 - 12.2003
- Greeted, registered, and assigned rooms to guests of hotels or motels
- Made and confirmed reservations
- Computed bills, collect payments, and make change for guests
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, and made recommendations regarding shopping, dining, or entertainment
- Managed accurate accounting of all rooms
- Explained appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
- Contacted housekeeping and maintenance departments when a problem is reported
- Referred guests to appropriate departments to resolve complaints or provide suggestions
- Answered queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
- Took reservations over the telephone, through emails and in person
- Asked for identification and ensured that the provided credentials are accurate
- Balanced cash at the end of the shift and generated accounting reports for the benefit of the next shift
- Handled guest check-ins and check-outs appropriately.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Customer Services
Voice Mail Communications (V.M.C.)
04.2000 - 02.2001
- Obtained information for new/renewed phone service contacts
- Completed data entry for potential providers to include but not exclusive to AT&T, Cellular One, and VoiceStream
- Addressed staff/customer inquiries when appropriate regarding services
- Obtained and evaluated all relevant information to handle product and service inquiries
- Directed requests and unresolved issues to the designated resource
- Provided feedback on the efficiency of the customer service process
- Dealt directly with customers either by telephone, electronically or face to face
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts and filed documents
- Built sustainable relationships of trust through open and interactive communication
- Met personal/team sales targets and call handling quotas
- Worked with customer service manager to ensure proper customer service is being delivered.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Education
Anacostia Senior High School
Washington, DC01.1994
Skills
- Customer Service
- Deliver Service
- Data Entry
- Training and Coaching
- Transaction Management
- Equipment Troubleshooting
- Shift Scheduling
- Cash Reconciliation
- Supply Restocking
- Customer Service Management
- Refunds and Exchanges
- Drawer Balancing
Timeline
Head Cashier
Home Depot
04.2016 - 08.2023
Delivery Driver
U.P.S.
09.2004 - 03.2012
Front Desk Clerk
Marriott Residents Inn
01.2002 - 12.2003
Customer Services
Voice Mail Communications (V.M.C.)
04.2000 - 02.2001
Anacostia Senior High School
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