Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tai Douglas

Forney,TX

Summary

  • Excellent communication and customer service skills
  • Self motivated with strong time management skills emphasizing dedication, service and hard work
  • Flexible, ability to work independently with little direction and adapt easily to new responsibilities
  • Work well under pressure with strong attention to detail
  • Team player and leader

Overview

9
9
years of professional experience
1
1
Certification

Work History

Claims Representative

State Farm Mutual Automobile Insurance Company
10.2022 - 08.2023
  • Help customers through the claims process, while providing remarkable service.
  • Answer inbound calls and make outbound calls to customers within a face paced, call center environment.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Continuously updated skills through professional development training opportunities, leading to improved job performance.
  • Managed high-volume caseloads and prioritized tasks effectively to meet strict deadlines without compromising on quality or accuracy.
  • Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions.
  • Adhered to strict confidentiality guidelines when handling sensitive client information, maintaining trust among clients and colleagues alike.
  • Followed up with customers on unresolved issues.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.

Front Desk Receptionist

The Jones Center
03.2022 - 10.2022
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Contributed to a positive work environment through effective communication with colleagues and supervisors.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Account Manager

BIG Logistics
02.2021 - 03.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Track and account for all incoming receipts for assigned accounts, confirm proper and timely delivery of products, create systematic reports for various inventory, maintain shipping documentation, and manifests.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

Lead Teacher

Cadence Education
02.2018 - 12.2021
  • Worked as part of the teaching team to encourage a positive learning environment for all children within the center, documented and shared with parents the important milestones in a child's day
  • Collaborated with other passionate preschool teachers and leaders to implement an engaging and developmentally appropriate curriculum
  • Observed children's interests. Intervene when needed to maintain safety. Enhance children's play with language, toys, and activities
  • Encouraged and modeled social behavior and expectations which are developmentally appropriate
  • Shared ideas in planning a daily schedule which provides a balance of activities: quiet/active, indoor/ outdoor, fine/gross motor, etc.

Michael Kors Specialist

Michael Kors
08.2015 - 12.2016
  • Greeting each customer and determine customer needs.
  • Recommend merchandise based on requirements.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Assisting in physical inventory counts.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Administrative Assistant

Hapsco
05.2014 - 08.2015
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Routinely research and prepare invoices.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

No Degree - Business Administration

Tarrant County College
Arlington
12.2024

Skills

  • People Person, works well with kids, works well with computers (6 years)
  • Warehouse Management
  • Account Management
  • HIPAA
  • Insurance Verification
  • Logistics
  • Medical Billing
  • Medical Records
  • Freight Experience
  • Teaching
  • Leadership
  • Communication Skills
  • Microsoft Office
  • Inventory Control
  • Data Entry

Certification

  • First Aid Certification
  • Food Handler Certification

Timeline

Claims Representative

State Farm Mutual Automobile Insurance Company
10.2022 - 08.2023

Front Desk Receptionist

The Jones Center
03.2022 - 10.2022

Account Manager

BIG Logistics
02.2021 - 03.2022

Lead Teacher

Cadence Education
02.2018 - 12.2021

Michael Kors Specialist

Michael Kors
08.2015 - 12.2016

Administrative Assistant

Hapsco
05.2014 - 08.2015

No Degree - Business Administration

Tarrant County College
Tai Douglas