Excellent communication and customer service skills
Self motivated with strong time management skills emphasizing dedication, service and hard work
Flexible, ability to work independently with little direction and adapt easily to new responsibilities
Work well under pressure with strong attention to detail
Team player and leader
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Representative
State Farm Mutual Automobile Insurance Company
10.2022 - 08.2023
Help customers through the claims process, while providing remarkable service.
Answer inbound calls and make outbound calls to customers within a face paced, call center environment.
Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Continuously updated skills through professional development training opportunities, leading to improved job performance.
Managed high-volume caseloads and prioritized tasks effectively to meet strict deadlines without compromising on quality or accuracy.
Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions.
Adhered to strict confidentiality guidelines when handling sensitive client information, maintaining trust among clients and colleagues alike.
Followed up with customers on unresolved issues.
Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Checked documentation for accuracy and validity on updated systems.
Verified client information by analyzing existing evidence on file.
Front Desk Receptionist
The Jones Center
03.2022 - 10.2022
Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Contributed to a positive work environment through effective communication with colleagues and supervisors.
Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Checked patient insurance, demographic, and health history to keep information current.
Obtained payments from patients and scanned identification and insurance cards.
Adhered to strict HIPAA guidelines to protect patient privacy.
Account Manager
BIG Logistics
02.2021 - 03.2022
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Track and account for all incoming receipts for assigned accounts, confirm proper and timely delivery of products, create systematic reports for various inventory, maintain shipping documentation, and manifests.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Lead Teacher
Cadence Education
02.2018 - 12.2021
Worked as part of the teaching team to encourage a positive learning environment for all children within the center, documented and shared with parents the important milestones in a child's day
Collaborated with other passionate preschool teachers and leaders to implement an engaging and developmentally appropriate curriculum
Observed children's interests. Intervene when needed to maintain safety. Enhance children's play with language, toys, and activities
Encouraged and modeled social behavior and expectations which are developmentally appropriate
Shared ideas in planning a daily schedule which provides a balance of activities: quiet/active, indoor/ outdoor, fine/gross motor, etc.
Michael Kors Specialist
Michael Kors
08.2015 - 12.2016
Greeting each customer and determine customer needs.
Recommend merchandise based on requirements.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Assisting in physical inventory counts.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Administrative Assistant
Hapsco
05.2014 - 08.2015
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Routinely research and prepare invoices.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
No Degree - Business Administration
Tarrant County College
Arlington
12.2024
Skills
People Person, works well with kids, works well with computers (6 years)
Senior Customer Service Representative at State Farm Mutual Automobile Insurance CompanySenior Customer Service Representative at State Farm Mutual Automobile Insurance Company