Tai Graf
Adel,IA
Summary
Compassionate Direct Support Caregiver recognized for ability to complete tasks efficiently and productively. Possess specialized skills in behavioral support, personal care assistance, and medication administration. Excel in communication, empathy, and patience, ensuring clients feel supported and valued.
Overview
18
18
years of professional experience
Work History
Direct Support Caregiver
Family Resource Center
Atlantic , IA
11.2022 - Current
- Assisted clients in completing activities of daily living.
- Ensured that client's physical and emotional health needs were met.
- Participated in recreational activities with clients to enhance their quality of life.
- Monitored client behavior, documented observations, and reported any changes to supervisor.
- Managed medications according to physician instructions and agency protocols.
- Maintained a safe environment for the clients by monitoring their whereabouts at all times.
- Supported clients in developing independent living skills such as budgeting, grocery shopping, cooking.
- Transported clients to medical appointments or other destinations as needed.
- Provided companionship and emotional support to those in need of it.
- Attended team meetings and trainings related to client care and development.
- Communicated effectively with clients' families regarding their progress or any concerns.
- Assisted in developing leisure time activities for the individuals served.
- Responded promptly to emergency situations and provided first aid when necessary.
- Encouraged socialization among peers through group activities.
- Assessed physical condition of clients regularly and reported any changes immediately.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted with meal planning to meet nutritional plans.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Executive Office Case Manager
Wells Fargo
West Des Moines , Iowa
05.2006 - Current
- Investigate customer complaints escalated to the executive level to identify root causes and develop corrective actions.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborate with other departments to ensure prompt resolution of customer issues.
- Identify trends in customer complaints and provide recommendations for changes in procedures or policies.
- Monitor compliance with legal regulations related to consumer protection laws.
- Draft written responses to customers regarding their complaints.
Education
High School Diploma -
Newton Senior High School
Newton, IA05-1998
Skills
- Documentation
- Care Plan Adherence
- Compassionate client care
- Client Transportation
- Strong Ethics
- Daily living assistance
- Behavior redirection
- Flexible Schedule
- Compassionate communication
- Special Needs Care
- Client documentation
- Housekeeping
- Medication Administration
- Multitasking and Organization
- First aid and safety
- Community activities
- Dependable and Responsible
- Time Management
Timeline
Direct Support Caregiver
Family Resource Center
11.2022 - Current
Executive Office Case Manager
Wells Fargo
05.2006 - Current
High School Diploma -
Newton Senior High School
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