Summary
Overview
Work History
Education
Skills
Timeline
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Tai Jenkins

Decatur,GA

Summary

Dedicated and customer-focused professional with 10 years of experience in providing exceptional customer service. Have proven ability to handle high-volume environments with efficiency and a positive attitude. Strong problem-solving skills, excellent communication, and a skillfulness for building rapport with clients. Committed to ensuring customer satisfaction and fostering loyalty through effective resolution of issues and proactive support. Skilled in using iOS, Microsoft, and Windows Software. Consistently recognized for exceeding performance targets and delivering high-quality service.

Overview

11
11
years of professional experience

Work History

Account Scheduler

Coyote Logistics, UPS
01.2022 - 04.2024
  • Top Performer of scheduling department.
  • Required to end each week with at least 700 touches, ended with 1,000 + weekly.
  • Acted as first point of contact and set appointments for prospective clients.
  • Entered daily data in computer systems and documented office activities.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance
    results, helping management make accurate operational decisions.

Truck Dispatcher

Coyote Logistics, UPS
09.2019 - 01.2022
  • Managed over 120 calls per day
  • Checked that each scheduled route was appropriately covered.
  • Handled incoming calls and emails from customers regarding issues with Pickups and deliveries.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery and on- time pickup.
  • Worked closely with customers to effectively resolve issues, complaints, and/or delays in transit.
  • Requested lumper payments for drivers upon request.
  • Worked closely with Operation department to ensure smooth deliveries, and pickup times.

Leasing Consultant

Popular Pointe Aprtments
11.2017 - 09.2019
  • Creating and distributing marketing materials, advertising vacancies through various channels, and hosting open houses or property tours to attract potential tenants.
  • Reviewing rental applications, conducting background checks, credit checks, and verifying employment and references to assess tenant suitability.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Scheduling and conducting property showings for prospective tenants, highlighting key features and benefits of current property.
  • Responding to inquiries from potential and current tenants, addressing questions and concerns promptly, and providing excellent customer service to build and maintain positive relationships.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Negotiating lease terms with prospective tenants, preparing lease agreements, and ensuring all necessary documentation is completed accurately.
  • Conducting regular inspections of properties to ensure they are well-maintained and addressing any maintenance issues that arise.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.

Technical Support Team Lead

Apple
07.2015 - 10.2017
  • Managed approximately 25-30 calls daily, Responded to emails and faxes in a timely manner
  • Leading, mentoring, ensuring efficient issue resolution and timely customer followups. and providing guidance to technical support staff.
  • Engaging with customers for high-priority issues and ensuring satisfaction.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance on professional growth opportunities.
  • Increased first-contact resolution rates by implementing thorough quality assurance measures across all support interactions.
  • Handling complex or escalated technical issues that team members are unable to resolve.

Customer Service Representative

Apple
10.2013 - 11.2015
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high volumes of calls averaging 150-200 calls per shift.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints in timely manner.
  • Assisted customers in identifying issues and explained solutions to restore service.
  • Searched K-Base for issue resolution tactics to address customer concerns.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Handled customer inquiries and suggestions courteously and professionally

Education

High School Diploma -

Riverwood High School
Sandy Springs, GA
05.2012

Skills

  • Computer Skills
  • Data Entry
  • Strong Work Ethic
  • Critical Thinking
  • Customer Service
  • Effective Multitasking
  • Schedule Management
  • Problem-Solving
  • Timesheet Management
  • Client Relations
  • Calendar Management
  • Service Sales
  • Administrative Support

Timeline

Account Scheduler

Coyote Logistics, UPS
01.2022 - 04.2024

Truck Dispatcher

Coyote Logistics, UPS
09.2019 - 01.2022

Leasing Consultant

Popular Pointe Aprtments
11.2017 - 09.2019

Technical Support Team Lead

Apple
07.2015 - 10.2017

Customer Service Representative

Apple
10.2013 - 11.2015

High School Diploma -

Riverwood High School

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Tai Jenkins