Tai Lam
Kansas City
Summary
Detail-oriented and efficient data entry professional with extensive experience in data processing, data management, and database entry. Possesses customer service experience of over +10 years in client-facing roles. Proven ability to perform high-volume data entry tasks with speed and accuracy. Strong proficiency in data validation, data organization, and data integrity checks. Adept at utilizing Microsoft Office Suite, various data entry software, and IT troubleshooting to ensure seamless operations. Currently pursuing A+ Certification to further enhance IT skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nail Technician
Nail Perfection & Spa
01.2017 - Current
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Communicated effectively with management concerning important customer issues.
Data Entry Operator
T-Mobile
03.2024 - 02.2025
- Performed high-volume data entry with a focus on accuracy and efficiency.
- Processed and reviewed data related to client emergencies, including law enforcement and government data requests.
- Maintained data integrity through thorough data verification and quality checks.
- Worked collaboratively with a team to manage data input and retrieval tasks.
- Ensured compliance with company data entry policies and industry regulations.
Data Entry Operator
Internal Revenue Service
06.2022 - 03.2024
- Conducted data entry operations to ensure accuracy and efficiency in tax-related documentation.
- Reviewed and corrected discrepancies in data records to maintain data integrity.
- Processed high-volume data inputs with precision and adherence to established standards.
- Followed strict data security protocols to ensure the confidentiality of sensitive records.
- Recognized for exceeding data entry accuracy and productivity benchmarks.
Education
High School Diploma -
East High School
Kansas City, MO05-2011
Skills
- 10 Years of Customer Service Work Experience
- Active Listening
- Client satisfaction and retention
- Customer needs assessment
- Computer Literacy - Windows 10, 11
- - Data Accuracy & Data Quality Assurance
- - IT Troubleshooting & Technical Support
- - Microsoft Office Suite (Excel, Word, Outlook)
- - Data Organization & Document Management
- Organized - Maintains clean workstation in relation to state board standards
- Recognized for providing high quality service to key customers
- -A Certification (In Progress)
Certification
- Google IT Support Professional Certificate (Completed)
- A+ Certification (In Progress)
Timeline
Data Entry Operator
T-Mobile
03.2024 - 02.2025
Data Entry Operator
Internal Revenue Service
06.2022 - 03.2024
Nail Technician
Nail Perfection & Spa
01.2017 - Current
High School Diploma -
East High School
Additional Help Desk & IT Support Experience
- +10 years of interpersonal skills in a over the phone setting
- Completed Coursera Google IT Fundamentals program, covering troubleshooting, hardware, software, and customer service.
- Regularly maintain and optimize self-built Desktop PC.
- Assisted in technical troubleshooting and diagnostics with work PCs.