TAI LIEN
Tampa,FL
Summary
Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Fine Dining Server
Maestro, Straz Center
Tampa, FL
11.2022 - Current
- Provided full table-side service in a busy, upscale restaurant in Downtown
- Ensured customers received professional and respectful treatment.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Kobe Japanese Steakhouse
Tampa, FL
07.2021 - 12.2022
- Upsold high-profit items such as alcoholic beverages and appetizers to enhance sales
- Provided fun and flair while incorporating Japanese mannerism
- Cultivated warm relationships with regular customers.
Server
Sa Ri One Grill
Tampa, FL
06.2017 - 12.2019
- Provided guests with personalized recommendations through vast knowledge of menu items
- Promptly resolved guest complaints to maintain complete customer satisfaction
- Coordinated with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Busser
Thinh An Kitchen & Tofu
Tampa, FL
01.2017 - 06.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Pitched in extra hours during unexpected times of high volume to improve seating availability and service to tables
- Arranged and prepared table settings for memorable guest experiences and foster repeat business.
Education
Bachelor of Arts - Psychology
08.2013 - 12.2018
Skills
Luxury experience management
Event service
Proper table setup
Upselling skills
Point of sale operation
Certification
Food Handler - September 2021
Additional Information
Food Handler Certificate - Sep 2021
Alcohol Seller Certificate - Jan 2023
Timeline
Fine Dining Server - Maestro, Straz Center
11.2022 - Current
Server - Kobe Japanese Steakhouse
07.2021 - 12.2022
Server - Sa Ri One Grill
06.2017 - 12.2019
Busser - Thinh An Kitchen & Tofu
01.2017 - 06.2017
University of South Florida - Bachelor of Arts, Psychology
08.2013 - 12.2018