Tai-Lynn May
Buffalo,NY
Summary
Results-driven professional with a strong background in food service, custom framing and retail management. Skilled in training teams and optimizing operations to exceed sales goals while ensuring exceptional customer experiences. Ready to leverage expertise in a challenging new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Frame Designer
Michaels Arts and Crafts
Amherst, NY
06.2022 - Current
- Developed innovative design concepts for seasonal displays and product layouts.
- Instructed new team members on best practices for designing and constructing custom frames to ensure quality and efficiency.
- Constructed custom frames using precision tools and techniques.
- Collaborated with team to ensure timely project completion and quality standards.
- Conducted quality checks on finished products to maintain high craftsmanship standards.
- Managed inventory of materials, ensuring adequate supply for ongoing projects.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Maximized sales revenue by consistently meeting and exceeding monthly sales targets.
- Collaborated with customers to design and finalize custom frames, ensuring satisfaction while achieving sales targets.
Custom Framing Manager
Michaels Arts and Crafts
Amherst, NY
06.2022 - 03.2024
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Answered questions about store policies and addressed customer concerns.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Fostered customer-first culture, training staff in advanced customer service techniques.
Cook
T.c. Wheelers Bar And Pizzeria
Tonawanda, NY
02.2020 - 03.2022
- Prepared high-quality meals using traditional recipes and fresh ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed kitchen inventory, ensuring availability of essential supplies.
- Implemented food safety protocols to maintain hygiene and sanitation standards.
- Coordinated with front-of-house staff to streamline order processing and delivery.
Bartender/Waitress
Swistons Beef & Keg
Tonawanda, NY
07.2019 - 08.2020
- Developed signature cocktails, enhancing guest experience and increasing repeat business.
- Implemented efficient workflow processes, improving service speed during peak hours.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Resolved customer complaints professionally, fostering a positive bar atmosphere.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Food Service Worker
Chipotle
Amherst, NY
03.2018 - 07.2019
- Prepared and assembled food items in accordance with company standards.
- Provided exceptional customer service and ensured guest satisfaction during peak hours.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Assisted in training new employees on food safety and operational procedures.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared ingredients efficiently for daily menu items, ensuring freshness and quality standards.
- Monitored food storage temperatures to ensure compliance with health regulations and standards.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Tonawanda High School
Tonawanda, NYSkills
- Effective team player
- Computer literate
- Project management
- Customer service
- Team leadership
- Staff training and development
- POS Trained
- Organization
- Cleanliness
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
At age 21 I was granted custody of my two young brothers. Throughout the years I've worked hard to maintain a safe and secure environment for them to grow in.
Certification
- Licensed Foster Care Provider
Languages
English
Timeline
Personal Frame Designer
Michaels Arts and Crafts
06.2022 - Current
Custom Framing Manager
Michaels Arts and Crafts
06.2022 - 03.2024
Cook
T.c. Wheelers Bar And Pizzeria
02.2020 - 03.2022
Bartender/Waitress
Swistons Beef & Keg
07.2019 - 08.2020
Food Service Worker
Chipotle
03.2018 - 07.2019
High School Diploma -
Tonawanda High School