Tai Nguyen
Garden Grove
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Front End Customer Service Associate
Westin Anaheim Resort
08.2022 - Current
- Managed customer inquiries and resolved issues efficiently through effective communication and problem-solving skills.
- Assisted in training new associates on systems, processes, and customer service best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with team members to streamline operations and improve overall service delivery.
Shift Supervisor
Ace Parking
08.2019 - 01.2023
- Supervised a team of employees to ensure adherence to safety protocols and operational standards.
- Coordinated shift schedules to optimize workforce efficiency and meet operational demands.
- Assisted in resolving customer inquiries, ensuring a high standard of service delivery.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Bank Teller
Citibank
10.2018 - 06.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with account inquiries, providing excellent service and resolving issues promptly.
- Maintained compliance with banking regulations, safeguarding sensitive information and preventing fraud.
Education
Associate of Science - Business Administration
Golden West College
Huntington Beach, CA08-2025
Skills
- Adaptability and flexibility
- Conflict resolution
- Customer service
- Cash handling
- Fluent in multiple languages
- Teamwork and collaboration
- Quick learner
- Organizational skills
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front End Customer Service Associate
Westin Anaheim Resort
08.2022 - Current
Shift Supervisor
Ace Parking
08.2019 - 01.2023
Bank Teller
Citibank
10.2018 - 06.2019
Associate of Science - Business Administration
Golden West College