Tai Roelke
Orlando,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Peterbrooke, excelling in bookkeeping and customer service. Proven ability to enhance sales through effective relationship-building and adept at managing financial records with precision. Skilled in Microsoft Excel and committed to delivering exceptional service and operational excellence.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Bookkeeper
Peterbrooke
Jacksonville, Florida
12.2025 - Current
- Processed daily financial transactions and maintained accurate records.
- Managed accounts payable and receivable efficiently.
- Assisted in payroll preparation and employee record maintenance.
- Utilized accounting software for financial reporting and ledger management.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Ensured accuracy in all accounting entries and records.
Customer Service Representative
Peterbrooke Chocolatier
Jacksonville, USA
12.2024 - Current
- Greeted customers in a friendly and professional manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 10% increase in sales
- Assisted customers with locating items and providing product information
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Event Crew
Friday Musicale Inc.
Jacksonville, USA
09.2022 - 04.2023
- Assisted with the setup of event venues, including setting up furniture, decorations, and audio/visual equipment
- Developed a detailed checklist to ensure all event requirements were met
- Collaborated with event planners to ensure smooth operations and customer satisfaction
- Set up and maintained audio and visual equipment to ensure clear sound and visuals for event attendees
Education
Bachelor of Science - Accounting
University of Central Florida
Orlando, FL08-2027
Skills
- Microsoft Word
- Data entry
- Customer service
- Attention to detail
- PowerPoint
- Excel
- Outlook
Websites
Certification
LinkedIn Learning path: Build Coaching and Employee Development Skills as an Aspiring Manager
Volunteer Experience
- Ronald McDonald House, Jacksonville, FL, Cleaning and Maintenance, Summer 22, Operated a variety of cleaning equipment, such as vacuum cleaners, steam mops, and floor buffers, to clean and sanitize floors and surfaces, Ensured that all areas were well-stocked with necessary supplies, such as toilet paper and sanitizers, Diligently followed health and safety regulations to ensure a safe work environment, Cleaned and sanitized bathrooms, kitchens, and other high-traffic areas daily, Consistently received excellent feedback from customers on the cleanliness of the building
- YMCA, Jacksonville, FL, Front Desk, Summer 21, Greeted and welcomed guests in a friendly and professional manner, Verified customer information and entered data into the computer system, Monitored and maintained security by ensuring visitors sign in and out
Languages
- Fluent in English and Mandarin Chinese
- Basic Spanish
Timeline
Bookkeeper
Peterbrooke
12.2025 - Current
Customer Service Representative
Peterbrooke Chocolatier
12.2024 - Current
Event Crew
Friday Musicale Inc.
09.2022 - 04.2023
Bachelor of Science - Accounting
University of Central Florida