Summary
Overview
Work History
Education
Skills
Timeline
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Tenaysha Carroll

Bay Minette,AL

Summary

Skilled hostess and event planner with over ten years of experience in fine and casual dining. Proficient in making customers and clients comfortable and satisfied while ensuring optimal guest flow in the dining room. Maintains a neat, clean and professional demeanor with staff and clients.

Overview

13
13
years of professional experience

Work History

Human Resources

Austal USA
02.2020 - Current
  • Coordinated technical training and personal development classes for staff members.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Advised senior management on organizational development and change management initiatives.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.

Hostess Manager

Olive Garden Restaurant
09.2017 - 01.2021
  • Prepared tables for customer use, including rearranging seatings and tables to accommodate large groups of up to 30 guests
  • Answered 80 daily phone calls, booked reservations and resolved customer service issues
  • Assisted waiters and bartenders with special requests and guest inquiries
  • Alerted management of potential or reported customer issues.
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
  • Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.

Special Event Manager

Jubilee Events
05.2011 - 02.2020
  • Spearheaded fundraising efforts through expert organization of charity auctions, galas, or raffles at various events – contributing significantly towards target goals.
  • Managed and supervised event staff, resulting in consistently high levels of professionalism and customer service during events.
  • Created comprehensive post-event reports that provided insights into areas of success and opportunities for future improvement.
  • Developed successful partnerships with local businesses to secure sponsorships or donations for events, benefiting both parties involved.
  • Increased revenue through the successful negotiation of contracts with vendors, sponsors, and venues, resulting in cost savings for clients.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.

Host

Admiral Semmes Hotel
06.2015 - 08.2017
  • Took information about guests' party size, led to seating and offered menus
  • Governed dining area with 50 guests to coordinate, usher and remove obstacles to drive a positive dining experience
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.

Education

Bachelor of Science - Mass Communications

Troy University
Troy, AL

Skills

  • Dining room management
  • Cash handling skills
  • HungerRush
  • Open table experience
  • Teamwork
  • Customer service
  • Organization and prioritization
  • Excellent verbal communication
  • Customer service expertise
  • Detail Oriented
  • Guest Engagement
  • Complaint Handling
  • Reservation coordination
  • Group reservations management
  • Event Planning
  • Professional Appearance

Timeline

Human Resources

Austal USA
02.2020 - Current

Hostess Manager

Olive Garden Restaurant
09.2017 - 01.2021

Host

Admiral Semmes Hotel
06.2015 - 08.2017

Special Event Manager

Jubilee Events
05.2011 - 02.2020

Bachelor of Science - Mass Communications

Troy University

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Tenaysha Carroll