Tai Tokpa
Minneapolis,MN
Summary
Responsible professional skilled in accounting procedures, reconciliations and issue resolution. Well-organized and analytical in approaching problems and resolving variances. Brings several years of related experience and superior work ethic focused on maximizing productivity and maintaining financial compliance.
Overview
6
6
years of professional experience
Work History
Staffing Support Coordinator
HCMC
Minneapolis, MN
01.2024 - 09.2024
- Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Oversaw travel arrangements for staff, including flight bookings, accommodations, and itineraries, optimizing budget and preferences.
- Coordinated scheduling and logistics for executive meetings and company events, ensuring seamless execution.
Accounts Payable Clerk (Remote)
Accurate Mechanical
DesMoines, IA
01.2021 - 11.2023
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Assisted with month-end closing activities as needed.
Customer Support Specialist
US Bank Service Center
Minneapolis, MN
08.2018 - 01.2021
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Investigated customer complaints regarding product quality or service rendered.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Education
Certificate - Cyber Security
Summit Academy Opportunities Industrialization Center
Minneapolis, MN06-2024
Bachelor of Arts -
Metropolitan State University
Saint Paul, MN12-2023
MBA - Finance
Metropolitan State University
Saint Paul, MNSkills
- Microsoft Excel
- Team Collaboration
- Time Management
- Data Entry
- Attention to Detail
- Schedule Management
- Proficient in Sage Intacct
Timeline
Staffing Support Coordinator
HCMC
01.2024 - 09.2024
Accounts Payable Clerk (Remote)
Accurate Mechanical
01.2021 - 11.2023
Customer Support Specialist
US Bank Service Center
08.2018 - 01.2021
Certificate - Cyber Security
Summit Academy Opportunities Industrialization Center
Bachelor of Arts -
Metropolitan State University
MBA - Finance
Metropolitan State University
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