Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Tai Vo

West Palm Beach,FL

Summary

Dynamic sales and customer service professional with a proven track record in communication and negotiation. Committed to delivering exceptional customer experiences while leveraging extensive product knowledge to develop innovative solutions that enhance loyalty, retention, and revenue growth. Skilled in training, managing, coaching, and mentoring teams, fostering a collaborative and excellence-driven environment. Recognized for engaging effectively with staff at all organizational levels and building strong relationships with clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Valet

VPNE
05.2025 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
  • Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
  • Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
  • Assisted guests with directions and local recommendations, adding value to overall service experience.

Barista

Opal Grand Resort and Spa
08.2024 - 08.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Crew Member

Dunkin’ Donuts LLC
09.2023 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Retail Solar Sales Associate

Sunstorm Energy
01.2023 - 03.2023
  • Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Provided comprehensive education on the benefits of renewable energy sources such as solar power systems to prospective buyers throughout presentations
  • Generated solar energy customer leads to develop new accounts.
  • Gathered information from prospective customers to identify solar energy needs.
  • Followed-up with warm prospects to deepen connections and convert leads.

Cell Phone Sales Representative

Adastra Management Group Inc.
09.2022 - 01.2023
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
  • Contributed to a team-oriented environment by collaborating with colleagues on sales strategies and customer service techniques.

Retail Sales Associate

Guess Clothing Factory
03.2022 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Receptionist, Cashier

TTP Nail Spa
06.2019 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

High School Diploma -

Royal Palm Beach High School
Royal Palm Beach, FL
06-2021

Skills

  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Strong communication skills
  • Problem-solving
  • Team collaboration
  • Reliability and punctuality
  • Multitasking and organization
  • Professional appearance
  • Time management
  • Multitasking proficiency

Certification

Florida Real Estate License

LANGUAGES

Fluent English
Fluent Vietnamese

Timeline

Valet

VPNE
05.2025 - Current

Barista

Opal Grand Resort and Spa
08.2024 - 08.2025

Crew Member

Dunkin’ Donuts LLC
09.2023 - 06.2024

Retail Solar Sales Associate

Sunstorm Energy
01.2023 - 03.2023

Cell Phone Sales Representative

Adastra Management Group Inc.
09.2022 - 01.2023

Retail Sales Associate

Guess Clothing Factory
03.2022 - 07.2022

Receptionist, Cashier

TTP Nail Spa
06.2019 - 02.2022

High School Diploma -

Royal Palm Beach High School

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