Taia Burngasser
Phoenix,US
Summary
Dynamic and results-oriented Military Veteran with over 15 years of extensive experience in team leadership, education, and mentorship. Proven track record in managing and leading teams of up to 135 personnel in high-pressure environments, demonstrating exceptional organizational and multitasking skills. Skilled in fostering strong relationships, both remotely and in customer-facing roles, and adept at adapting to rapidly evolving scenarios with enthusiasm. Expertise includes comprehensive training in personnel management, committed to enhancing user experiences and satisfaction. Demonstrates a natural flair for community management, documentation, and project coordination, underpinned by a team-centric approach and a dedication to cultivating a positive culture of collaboration and open communication. Eager to apply these skills to drive user success, manage Intercom communications, and contribute to the growth of a vibrant user community.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Specialist Human Capital Management
Automatic Data Processing ADP
08.2021 - 02.2022
- Responsible for the direct management of coordination of all aspects of implementation of client services
- Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Benefits administration
- Payroll online services
- Training
- Data collection
- Migration of existing HR requirements
- Provided customer service and implementation for 14 clients
- Customized the software requirements according to clients' needs and specifications
- Installation of customized software systems once approved
- Able to work remotely and maintain an effective and professional relationship with clients and colleagues.
Department Leader
Information Warfare Training Command Pensacola, United States Navy
01.2020 - 08.2021
- Superb attention to detail able to prioritize tasking easily
- Enhanced training programs to strengthen employee knowledge and promote new managers from within under her leadership five employees were promoted to senior leadership positions
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes employee knowledge and customer demands
- Implemented and optimized new curriculum for two of the Navy's most technical courses of instruction
- Delivered more than 80000 hours of training to 2000+ student's, monitoring progress through test administration and adapted learning plans to optimize progress
- Applied a variety of instructional techniques including a hands-on curriculum.
- Increased department efficiency by streamlining processes and implementing new management strategies.
- Led a team of professionals to achieve departmental goals, improving overall performance and collaboration.
Joint Cyber Analysis Course Instructor
United States Navy
12.2017 - 12.2020
- Technical prowess, assessed system security to develop offensive cybersecurity measures and controls
- Led a team of five technicians to perform risk analysis and penetration testing on over 300 Linux and Windows 2010 assets
- Designed and implemented information security projects such as vulnerability assessments remediation, intrusion detection, and patch management.
- Improved student comprehension by utilizing various teaching strategies and methods tailored to individual learning styles.
- Enhanced classroom collaboration for increased peer interaction and group problem-solving activities.
Cyber Engineer
SPAWARSYSCEN
08.2014 - 11.2017
- Promoted a culture of respect to maintain a workplace free of sexual harassment assault or unwelcome behaviors
- Processed 5 formal and 15 informal complaints providing referrals to appropriate agencies
- Developed a state of the art tactical defense network that identifying critical cyber gaps, Increased the ability to classify detect and isolate threats
- Selected to represent the Space and Naval Warfare Systems Center Pacific at the first combined Department of Defense and Tactical Cyber Community workshop, Contributed to the creation of groundbreaking Cyber tactics compiling logistics network and port security data
- Authored one Job Qualification Requirement increasing organizational wide qualification by 25%
- Led an Offensive Cyber project to exploit tactical data links while degrading Command Communications Computer and Intelligence (C4I) infrastructure.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ04.2024
Strategic Human Resources - Human Resource
Cornell University
05.2021
Associate of Science - Information Technology
University of Management And Technology
12.2017
Skills
- Employee Relations
- Budget Management
- Workforce Improvements
- Highly Organized
- Training and Development
- Highly Technical Aptitude/ Microsoft Office Applications
- Program Development
- File and Records Management Management
- Implementation Management
- Customer Service Skills
- Project Coordination
Certification
- Applied Suicide Intervention Skills Training
- Sexual Assault Response Team Coordinator
- CompTIA CTT+
Timeline
Implementation Specialist Human Capital Management
Automatic Data Processing ADP
08.2021 - 02.2022
Department Leader
Information Warfare Training Command Pensacola, United States Navy
01.2020 - 08.2021
Joint Cyber Analysis Course Instructor
United States Navy
12.2017 - 12.2020
Cyber Engineer
SPAWARSYSCEN
08.2014 - 11.2017
Bachelor of Science - Applied Management
Grand Canyon University
Strategic Human Resources - Human Resource
Cornell University
Associate of Science - Information Technology
University of Management And Technology
- Applied Suicide Intervention Skills Training
- Sexual Assault Response Team Coordinator
- CompTIA CTT+
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