Taia Nahar
Tobyhanna,PA
Summary
Skilled in phlebotomy and customer service, I leveraged my expertise at Quest Diagnostics to enhance screening processes and client satisfaction. My background includes managing biometric screenings. Providing top-tier travel consultation for high-net-worth clients at Bank of America Merrill Lynch, demonstrating exceptional cross-cultural sensitivity and communication skills.
Overview
11
11
years of professional experience
Work History
Health Study Screener
Quest Diagnostics
Travel, PA
04.2014 - Current
- Provided support to research personnel throughout the screening process.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Conduct health screenings for clients, including taking temperature readings and answering health questionnaire
- Explain screening procedures and ensure client understanding and comfort with the process
- Maintain accurate and up-to-date records of client health screening data
- Follow strict protocols for personal protective equipment and infection control
- Provide excellent customer service and handle any client concerns or issues in a professional manner
Biometrics Technician
LabCorp
Travel, PA
03.2014 - Current
- Measuring blood pressure
- Drawing blood to measure cholesterol, glucose, and triglycerides
- Recording height, weight, waist circumference, and BMI
- Serves as a part of a core team to manage biometric screening and results consultation in both a health center and client environments. Performs manual blood pressure checks and blood collection on participants and provides consultations on high-risk health indicators.
VIP Travel Consultant
Bank of America Merrill Lynch
Wilkes-Barre, PA
08.2015 - 09.2020
- Handled high-net-worth clients, providing exceptional customer service throughout the travel planning process, including pre-trip consultations and on-site support for seamless journeys.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Provided customers with detailed information about travel destinations and packages.
- Prepared itineraries to deliver travel arrangements to clients.
- Searched and confirmed travel reservations for customers.
Education
AAS - Medical assisting
Keiser University
02.2012
Skills
- Phlebotomy
- EKG
- Administer Injections
- Company processes and procedures
- Cross-cultural sensitivity
- Interviewing techniques
- Customer rapport building
- Passenger relations
- De-escalation techniques
- Passport checks
- Customer service and assistance
- Customer relations skills
- Screening process management
- Workflow optimization
- Customer service
- Sagitta Sabre and SAP Concur Software Proficiency
- Friendly, positive attitude
- PPE compliance
- First Aid/CPR
- Excellent communication
Timeline
VIP Travel Consultant
Bank of America Merrill Lynch
08.2015 - 09.2020
Health Study Screener
Quest Diagnostics
04.2014 - Current
Biometrics Technician
LabCorp
03.2014 - Current
AAS - Medical assisting
Keiser University
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Desiree PhillipsDesiree Phillips
SR. Support Specialist at Quest DiagnosticsSR. Support Specialist at Quest Diagnostics
Kristen GreinerKristen Greiner
Problem Resolution Specialist at Quest DiagnosticsProblem Resolution Specialist at Quest Diagnostics