Taiah Gaskin
Clarkston,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Lending Solutions Operations CSR
Assurant
05.2022 - Current
- Managed approximately 30 inbound calls daily regarding homeowner's insurance
- Operate as a third-party mortgagee/lien holder on behalf of Chase mortgage insurance department
- Understand complex insurance forms to allow accurate updating to the client's database. Ensure clients meet regulatory obligations and verify that the property has appropriate insurance coverage at all times
- Validate documents in accordance with established client procedures
- Initiate outbound telephone calls to insurance agents and/or insurance carriers to verify or request required documentation
- Open and/or complete tasks and routes
- Make timely premium payments from established escrow accounts to ensure there is continuous coverage.
Tuition Accounts Customer Service Specialist II
Columbia College
03.2020 - 05.2022
- Work in cooperation with Financial Services staff, students, and external service providers, such as banks and auditors, to carry out functions of the Financial Services Department
- Responsible for cash, check, and online payment posting for all student accounts
- Monitor petty cash and prepare reimbursement deposit
- Reconcile petty cash monthly. Maintain accurate accounting of advances and reimbursements issued
- Responsible for preparing mass correspondence, filing, book keeping, answering the telephone, managing department emails and voicemails, amongst a list of other administrative duties
- Assist in the student billing process, as well as input miscellaneous charges to student accounts
- Responsible for Invoicing outside agencies for 3rd party payments such as Americorps, Florida Prepaid, GoArmyEd, etc. and applying funds to account once grant is disbursed.
- Supervised three employees, responsible for creating schedules and daily tasks for each employee
- Created and maintained an excel spreadsheet for students with balances. Configured email and sent mass correspondence in reference to their student status.
- Managed holds on student accounts allowing move-in and graduation due to balances.
Membership Auditor - Temp. Position
BlueCross BlueShield of South Carolina
09.2018 - 06.2019
- Responsible for assisting in the execution of financial, compliance and operational audits, including evaluation of internal controls
- Monitors the delinquency activity of accounts for compliance with plans, policies and procedures prescribed by BlueCross BlueShield
- Reviews account balances, cash suspense, and delinquency time frame
- Prepares a mass spread sheet through Microsoft Excel with data loaded from accounts researched
- Determines compliance with policies and procedures, sends proper correspondence and prepares/submits reports on the results of audits.
- Created mass mail mergers for clients per the delinquency status on account
Phone Banker
Wells Fargo
04.2017 - 09.2018
- Personal Bankers at Wells Fargo focus on building lifelong relationships with customers, both consumers and small businesses
- Successful bankers demonstrate a genuine interest in their customers and ask questions to understand what's important to them and how Wells Fargo can help meet their financial needs
- Personal Bankers develop strong relationships with other Wells Fargo partners that enable them to introduce customers to specialists who can assist with specific financial needs
- Personal Bankers are required to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
Inventory Clerk
McCall Farms
08.2015 - 04.2017
- Maintain accurate record of inventory received into the warehouse as well as inventory shipped out for distribution
- Maintain precise count of all final production count and product loss throughout the warehouse
- Ensure that production meets scheduling needs for warehouse shipping
- Multiple step data entry and work orders created entered through Sage/MAS
- Input overall production sheet through Microsoft Excel to be shared throughout all departments and inventory control specialist on a daily basis
- Perform inventory audits as needed.
Education
High school diploma -
South Florence High School
12.2015
Skills
- Citrix
- Jenzabar
- JD Edwards
- Phone etiquette
- Account reconciliation
- Balance sheet reconciliation
- Cash handling
- Financial auditing
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft Powerpoint
- Oracle
Custom
Authorized to work in the US for any employer
Timeline
Lending Solutions Operations CSR
Assurant
05.2022 - Current
Tuition Accounts Customer Service Specialist II
Columbia College
03.2020 - 05.2022
Membership Auditor - Temp. Position
BlueCross BlueShield of South Carolina
09.2018 - 06.2019
Phone Banker
Wells Fargo
04.2017 - 09.2018
Inventory Clerk
McCall Farms
08.2015 - 04.2017
High school diploma -
South Florence High School
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