Taiah Harris
Houston,TX
Summary
With over 7 years of experience in customer service and data entry, I have honed my skills to deliver exceptional results across various industries. My strong communication and interpersonal abilities allow me to provide outstanding customer service, promptly addressing inquiries and resolving issues to maintain high levels of satisfaction. As a detail-oriented professional, I excel in data entry tasks, ensuring accuracy, completeness, and consistency in handling large volumes of information. My proficiency in Microsoft Excel, Google Sheets, and CRM systems, coupled with a fast typing speed, enables me to efficiently process and manage data. In addition, my adaptability and time management skills have consistently led to meeting deadlines and exceeding performance goals. Through my commitment to quality and continuous improvement, I have contributed significantly to the success and growth of my previous employers.
Overview
7
7
years of professional experience
Work History
Provider Customer Service
UnitedHealth Group
11.2022 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Team Lead
Academy Sports + Outdoors
01.2021 - 11.2022
- I managed a diverse group of associates, ensuring top-notch customer service and efficient store operations
- My role encompassed staff training and development, inventory management, and meeting sales goals
- By fostering a positive, collaborative work environment, I motivated my team to achieve consistent performance excellence
- My strong communication and problem-solving abilities enabled me to address customer concerns effectively, resulting in high satisfaction rates and a loyal customer base.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Special Education Paraprofessional
Fortbend ISD
08.2020 - 01.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
Pharmacy Technician
CVS Health
08.2019 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Sales Associate
Sprint
05.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate/Manager
Steve Madden
08.2016 - 05.2019
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Education
College Degree -
Dillard University
New Orleans, LA05.2019
Skills
- Retail (6 years)
- Direct Sales
- Promotional Support
- Call Documentation
- Regulatory Compliance
- Quality Control
- Order Processing
- Customer Service
- De-Escalation Techniques
- Order Fulfillment
- Product Knowledge
- Teamwork and Collaboration
- Time management
- Customer service (8 years)
- Retail sales (5 years)
- Cash handling
- Microsoft Excel
- Data entry (7 years)
- Microsoft Office
- Data Collection
- Data Auditing
- Technical Support
Assessments
Early childhood development, Proficient, 06/01/21, Knowledge of the development of children ages 0-3 and of ways to foster that development
Timeline
Provider Customer Service
UnitedHealth Group
11.2022 - 10.2023
Team Lead
Academy Sports + Outdoors
01.2021 - 11.2022
Special Education Paraprofessional
Fortbend ISD
08.2020 - 01.2021
Pharmacy Technician
CVS Health
08.2019 - 08.2020
Sales Associate
Sprint
05.2019 - 11.2019
Sales Associate/Manager
Steve Madden
08.2016 - 05.2019
College Degree -
Dillard University
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