Taiba Haidarazada
San Jose
Summary
Customer-focused Client Service Representative with experience in managing client relationships, resolving complex issues and delivering exceptional customer service. Strengths include strong communication skills, problem-solving abilities, and proficiency in different software uses. Successfully improved customer satisfaction rates and fostered long-term client loyalty in previous roles. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Services Coordinator
Housing And Affordable Communities
San Jose
01.2025 - 11.2025
- Coordinated resident services programs to enhance community engagement and satisfaction.
- Developed and maintained strong relationships with residents, addressing needs and concerns effectively.
- Implemented outreach strategies to connect residents with available resources and support services.
- Organized events and activities aimed at fostering a sense of community among residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Coordinated housing assistance programs for diverse community members.
Customer Service Cashier
Macy's
01.2024 - 01.2025
- Operated cash registers to process payments for goods and services.
- Maintained accurate records of transactions using the point-of-sale system.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and responded to informational requests.
- Answered phone calls to assist customers with questions and orders.
Case Manager
Public Consulting Group, Inc.
07.2023 - 12.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Sales Associate
Walmart
07.2023 - 12.2023
- Described merchandise and explained use, operation and care.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained records related to sales for store management.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Receptionist
Women Fitness Centers
01.2020 - 12.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided administrative support including photocopying, faxing, and filing.
- Handled sensitive information in a confidential manner.
- Preserved office security by following safety procedures and controlling access via reception desk.
Education
Associate of Science -
Kabul Unitversity
Kabul, Afghanistan01-2020
High School Diploma -
Bakhter High School
Kabul01-2019
Bachelor of Science -
Mission College
Santa Clara, CASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Payment processing
- Customer inquiries
- Data entry proficiency
- Time management
- Resident services coordination
- Housing assistance programs
- Resource connection
Hobbies and Interests
- Volunteer Work
Languages
- English
- Persian
- Hindi
- Pashto
Languages
English
Professional
Persian
Professional
Urdu
Elementary
Hindi
Elementary
Spanish
Limited
Certification
The Work And Family Connection-National Conflict Resolution Center
Affiliations
Volunteer, Afghan Coalition- Fremont CA
Timeline
Resident Services Coordinator
Housing And Affordable Communities
01.2025 - 11.2025
Customer Service Cashier
Macy's
01.2024 - 01.2025
Case Manager
Public Consulting Group, Inc.
07.2023 - 12.2023
Sales Associate
Walmart
07.2023 - 12.2023
Front Desk Receptionist
Women Fitness Centers
01.2020 - 12.2022
Associate of Science -
Kabul Unitversity
High School Diploma -
Bakhter High School
Bachelor of Science -
Mission College